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Customer Experience Executive

8 months ago

مصر, Egypt Transmar Full time

**Responsibilities**:

- Managing and executing customer bookings against space and equipment availability.
- Managing and executing documentation process.
- Managing and executing invoicing and BL Delivery.
- Completing required periodical reports.
- Cooperating with Sales counterpart for maximum customer retention and satisfaction.
- Meeting designated customer SLAs.
- Proactively helping customers with their shipment process.
- Following up on the forecasted shipping volumes of the customers.
- Managing existing accounts.

**Qualifications**:

- 1-3 years of experience in any customer service/account management role.
- Bachelor's degree in relevant field (Preferably Logistics).