Customer Experience Associate

6 months ago


مصر, Egypt Convertedin Full time

**About us**:
Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce worldwide.

Our goal is to deliver exceptional experience to our customers, converting them into passionate promoters To do so, our Customer Experience (CX) teams are available 24/7 to fulfill customers requests, fix issues, hear their voices, and advocate for them to deliver solutions that make their lives easier.

**By joining the CX team, your role as Customer Experience Associate will include the below responsibilities.**
- Communicate with existing and potential customers through different inbound channels.
- Acknowledge and fulfill customers' inquiries and resolve their complaints.
- Escalate customer-impacting issues to respective teams, and own the case until resolution.
- Review and approve Ads created by customers ensuring compliance with our Ads guidelines.
- Validate and execute refunds to eligible customers upon request.
- Respond to customer reviews on Google play and App stores.

**Requirements**:

- 0-1 year of customer service experience, preferred in call center and/or social media moderation.
- English level = B1+
- Strong communication skills.
- Solid problem solving skills.
- Ability to work on night and overnight shifts.



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