Customer Experience Associate
7 months ago
**About Passport**:
**About the Role and what you’ll do**
Answer at least 30 customer inquiries per day within our inboxes and chat on Zendesk
Respond to customers within our SLAs, and strive to beat the clock
Engage our users proactively to uncover success themes and concerns, and create action plans, if appropriate
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
**About You**:
- 1-3 years of relevant work experience in customer support/service
- Passion for making customers happy
- Strong investigative skills to see past the symptoms and do root-cause analysis
- Highly organized and energized by getting things done and excellent at multitasking
- Deep user empathy and an uncompromising commitment to delivering a delightful customer experience
- You are a quick, eager, and proactive learner, and take initiative to promptly resolve and learn from challenges
- PLUS: You have experience using Zendesk
**What you'll get...**
- Competitive cash and equity packages
- Stipend for health insurance
- Work from home stipend
- 100% remote work environment #LI-Remote
- Paid Time Off
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- Teammates around the world in 8 different time zones
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