Customer Experience Manager

**Summary** **Responsibilities** - Develop and execute strategies to drive telesales, focusing on achieving sales targets and revenue growth - Implement initiatives to optimize customer retention rates by identifying opportunities to enhance customer loyalty and reduce churn - Lead and manage a team of Customer Support Representatives, ensuring high-quality...

Job Description Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role...

**Job Information**: Number of Positions **1** *** Business Line **Mobility Services** *** Function **Quality** *** City **Obour** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Represent the customer’s voice redefining how customer experience should be run, aligning experience concepts,...

Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work. **About the Role**: The Customer Experience Manager (CEM)...

**About the role** As the Customer Experience Manager, you will be part of the Experience Team focusing on maintaining a world-class customer support function by implementing and optimizing metric-driven policies, procedures, and quality standards. You will function as a strategic, customer-facing, results-driven, and innovative operations leader; managing...

**About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

**About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

Experience defining requirements and using data and metrics to generate business insights. - Bachelor’s degree in Engineering, Mathematics, Statistics or similar quantitative discipline. - 2-5 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent. - Technical skills - Advanced...

What We Are Looking For: Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of Cartona’s family. The customer...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

**The role of a customer experience (CX) specialist is to ensure that the telesales/customer service agent follows a buyer-centric approach and delivers a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the customer journey. A customer experience specialist is responsible for keeping track of customer...

**Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required periodical reports. - Cooperating with Sales counterpart for maximum customer retention and satisfaction. - Meeting designated...

**Responsibilities**: - Manage and execute customer bookings against space and equipment availability. - Manage and execute documentation process. - Manage and execute invoicing and BL Delivery. - Complete required periodical reports. - Cooperate with Sales counterpart for maximum customer retention and satisfaction. - Meet designated customer SLAs. -...

**About us** Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete information by using the right methods/tools. - Meet personal/customer...

One in UAE, one in Morrocco and one in Egypt. **MINIMUM REQUIREMENTS** **_ _**Relevant / Related Agricultural Degree - Min of 5 years previous regional management experience in Wildlife and all that goes with that - Computer literate - Good leader - Strong proven management skills - Strong verbal and written communication skills - Strong admin and record...

**About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

Our Customer Experience team in Abgad are one of our frontliners! As part of the team, you'll be our customers' problem solver after becoming their friend. By building rapport, understanding their concerns, working closely with internal teams to get their issues resolved, you'll convert passive customers into clients and angry customers into friends and...

**Role Brief**: **What you will be working on here in Koinz**: - Demonstrating exemplary customer service skills in every interaction and ensuring timely, one-contact resolution with customers. - Managing merchant inquiries and live order operations. - Effectively de-escalating customer issues using empathy and conflict resolution skills. - Utilizing...