Manager-customer Experience

**Summary** **Responsibilities** - Develop and execute strategies to drive telesales, focusing on achieving sales targets and revenue growth - Implement initiatives to optimize customer retention rates by identifying opportunities to enhance customer loyalty and reduce churn - Lead and manage a team of Customer Support Representatives, ensuring high-quality...

**Job Information**: Number of Positions **1** *** Business Line **Mobility Services** *** Function **Quality** *** City **Obour** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Represent the customer’s voice redefining how customer experience should be run, aligning experience concepts,...

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...

**About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

Bachelor's degree - Experience defining program requirements and using data and metrics to determine improvements - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience identifying and resolving complex issues Amazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best...

What We Are Looking For: Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of Cartona’s family. The customer...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

**Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required periodical reports. - Cooperating with Sales counterpart for maximum customer retention and satisfaction. - Meeting designated...

**About us** Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

**Job Purpose** **Key Accountabilities** - Develop and maintain strong relationships with customers, serving as their primary point of contact. - Actively engage with customers to understand their needs, address concerns, and identify opportunities for growth and upselling. - Provide timely and effective support to customers, resolving their issues,...

**About Wego**: We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to travel. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world. Today, Wego is the number 1 travel...

**About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

Our Customer Experience team in Abgad are one of our frontliners! As part of the team, you'll be our customers' problem solver after becoming their friend. By building rapport, understanding their concerns, working closely with internal teams to get their issues resolved, you'll convert passive customers into clients and angry customers into friends and...

**Role Brief**: **What you will be working on here in Koinz**: - Demonstrating exemplary customer service skills in every interaction and ensuring timely, one-contact resolution with customers. - Managing merchant inquiries and live order operations. - Effectively de-escalating customer issues using empathy and conflict resolution skills. - Utilizing...

**About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

Track record of tracking, coordinating and supporting multiple tasks or projects using frameworks, mechanisms and techniques. - Standards-focused with a strong ability to establish and maintain standardization and structure within a team. - Excellent written and verbal communications skills with an ability to interact with senior program managers. -...

As a Customer Experience Intern at Tagaddod, you will be an integral part of our mission to empower individuals and communities to build sustainable impact and income through waste collection, by providing a seamless customer experience. **Responsibilities**: - Assist in reporting and analyzing customer experience in all touch points - Assist in auditing...

**Role Brief**: Acts as a POC for all Live Chat & Community Support Teams inquiries and processes concerns, provides guidance, support, and assistance to the team members as needed, while also acting as an advocate for our customers and team members with other departments as needed. **What you will be working on here in Koinz**: - Provides support to...

You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers....