Customer Development Executive 1

2 weeks ago


مصر, Egypt Nestle Full time

**Position Snapshot**

Location: Cairo, Egypt

Company: Nestlé Egypt

Full-time

**Position Summary**

Responsible to stay constantly engaged with Starbucks Branded Solutions clients and Alshaya brand clients, as guardian of brand standards in execution, control, quality, presentation, and overall Starbucks brand representation. Create value so as to optimize business opportunities in the most efficient manner leveraging on the set of resources available. Contribute to the overall achievement of the annual sales plan through achieving operational controls and quality. Finally, the executive will be responsible for providing consultative support and service to existing and new Starbucks Branded Solutions Accounts primarily PSS to ensure revenue growth quality and profitability.

**A day in the life of...**
- Monitor and evaluate clients to ensure that quality standards and marketing material are met and consistent with brand guidelines.
- Coach specified accounts adapting your style and content to meet specific accounts needs.
- Conduct spot checks and brand audits to assigned accounts.
- Coordinate with Customer Development Management to schedule new and existing accounts brand visits. Coach the team to enhance their performance and improve skills on PSS execution and ensure controls in place and where required WPS locations.
- Support execution of new business won by channel team - new accounts integrated into Ledger.
- Work with Coordinators, Customer Development & other teams to provide excellent reports and stock reports and requirements, customer support, relationship management and product delivery.
- Develop best in class understanding of customer / zone including the ability to articulate Starbucks customers’ own commercial goals and KPIs. Understand the value that Starbucks contributes to these goals.
- Lead effort to maximize satisfaction, retention and reference ability of customers.

**What will make you successful**
- Bachelor’s degree or Institutional diploma.
- Preferred 2 years plus work experience with customer service focus - Retail operations, Hospitality, coffee knowledge a benefit.
- A valid driving license for the market recruited for.
- Ability to build strong, effective internal & external winning relationships.
- Excellent presentation & negotiation skills.



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