Manager Rider Experience

About the opportunity We are looking for a manager of Rider experience & engagement who can manage our rider lifecycle. It’s remarkable and similar to a classic customer lifecycle, we acquire riders via online marketing campaigns, we onboard them and try to improve conversion in our onboard funnels, riders activate, riders churn, and...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

About the opportunity - Monitor and improve Rider Performance and Compliance - Lead Rider Recruitment for the allocated zones - Lead a Team of Rider Captains - Manage rider Rooster with proper allocation of shifts/breaks/off-days etc - Train riders on “Take Shift” - Supervises rider onboarding and training - Inventory management and usage compliance of...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

About the opportunity **Role Scope**: - Monitor and improve Rider Performance and Compliance - Responsible for reporting, containing, handling, and solving all on-ground activities/issues within the assigned zone. - Lead Rider Recruitment for all the zones in allocated cities - Responsible for assessment of any internal fleet promotions - Lead a Team of...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

About the opportunity **What’s On Your Plate?** - ** Quality Management**: - Develop and implement quality management processes to ensure the highest standards of service and efficiency in rider logistics. - Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards. - ** Compliance Oversight**: -...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

About the opportunity **Role Scope** - Build, maintain & partially own strong relationships with all 3PL partners across the country - Build a trusting relationship that allows the exchange of information and best practices across cities - Ensure sufficient data is shared to allow for educated directions & improvements in performance - Create right...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

About the opportunity **Role Scope** - Monitor and improve Rider Performance and Compliance - Lead Rider Recruitment for the allocated zones - Lead a Team of Rider Coordinators and/or Rider Captains - Manage rider roster with proper allocation of shifts/breaks/off-days etc - Supervises rider onboarding and training schedule with Rider Trainer and Rider...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...

About the opportunity **What’s On Your Plate?** - Align with riders to solve problems in real-time & monitor them on a daily basis. - Tracking rider performance with coordinators and taking ownership of rider performance. - Weekly zone meeting with riders. - Assisting dispatchers with rider issues via communication channels. - Ensures compliance of rider...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

We are committed to ensuring a positive and fulfilling experience for our deliverymen, who play a crucial role in our operations. As we strive to enhance the deliverymen's experience and reduce churn rate, we are seeking a talented and proactive Riders Experience Specialist to join our team. **Responsibilities**: Experience Assessment: - Conduct...

As a rider acquisition specialist in talabat, you will have the chance to grow our freelancer's project in different business areas and understand the core strategies underlying logistics, operations, marketing, problem-solving, and analysis. You will be responsible for handling the future of our business which is our freelancers and their onboarding side....

About the opportunity **What’s On Your Plate?** - Maintaining day-to-day records of supply growth, performance, and quality with regular analysis and reporting of findings. - Freelancers recruitment through different channels. - Troubleshooting supply problems, analyses, and reporting of the issues, solving, and assisting in the implementation of...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

About the opportunity **What’s On Your Plate?** - Maintaining day-to-day records of supply growth, performance, and quality with regular analysis and reporting of findings. - Freelancers recruitment through different channels. - Troubleshooting supply problems, analyses, and reporting of the issues, solving, and assisting in the implementation of...