Customer Service Quality Analyst

**Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Quality Analyst **Job Description**: The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers...

**Main Job Purpose**: The Site (Factory / Sourcing Unit) Quality Analyst role runs the site testing facility and ensures that all applicable test methods are in place, that measurement standards are accurate and reproducible, and that all laboratory and satellite testing equipment is appropriate, calibrated and operated to the required standard. Performs...

Envision Employment Solutions is currently looking to hire a Quality Analyst for one of our partners, a multinational financial services company. **Responsibilities**: - Develop tests and test strategies to ensure product correctness before launch - Perform test activities incl. exploratory, usability, performance, and integration testing - Work with...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work...

**votre rôle**: The Data Quality/Billing Analyst within the SITA Business Unit is responsible for ensuring that all aspects of the Order-To-Bill process are followed so that each service delivered to a SITA customer, or to SITA internally, is billed correctly by Orange Business. This responsibility is designed to guarantee that the billing provided to SITA...

**Do you value quality or quantity? Would you be able to follow, evaluate, and improve the quality standards of a project?** As a Quality Assurance Analyst, you are part of the Operations team, the center of our business. Within the role, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a...

Customer Systems Analyst **Job Description**: **Customer Systems Analyst** **Contract: 12 Months Fixed Term** **Location: Cairo, Egypt** **Full time** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate about technology. With colleagues, customers, patients and...

Step into our world of creativity and joy! Quality Lab Analyst - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn...

**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

390625BR **Quality Control Analyst**: Egypt **About the role** Location: Cairo, Egypt #LI-Hybrid About the Role: As a Quality Control Analyst, you will be responsible for conducting routine analysis of products in accordance with approved specifications, testing monographs and standard operating procedures using a wide spectrum of chemical techniques and...

Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of...

**Main Job Duties**: - Monitor inbound & Outbound calls and evaluate agents' performance concerning the quality of service offered through all channels. - Provide clear insight into performance drivers and the levers which impact performance. - Perform mystery calls to ensure accurate and consistent information delivery to the customers. - Manage auditing...

**: - Data Cleaning and Preparation: This involves filtering the data, handling missing values, and preparing the dataset for analysis to ensure accuracy and relevance.** **-Data Exploration and Analysis: Analysts use statistical tools and techniques to explore and analyze data, identifying patterns, relationships, and trends.** **-Data Visualization:...

**AlGooru is hunting for the next generation of CX talents!** **We’re looking for a Customer Support Analyst** **A bit about us** **Main responsibilities** - Monitoring client chats to ensure a seamless and positive user experience. - Identifying and escalating any issues or concerns raised by clients, ensuring a quick and efficient resolution. -...

**Service Desk Analyst**: **Job Description**: Experience: 3-5 years Work Location: Egypt **Required Skills**:

**Customer Systems Analyst** **Contract: 12 Months Fixed Term** **Location: Cairo, Egypt** **Full time** - We consider all types of flexibility, including locations, hours and working patterns. _ **We make health happen** At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the...

We are seeking a highly skilled and motivated Data Analyst to join our team at Contentsquare. In this role, you will play a crucial part in our value creation and innovation efforts. Collaborating closely with our UX/UI Designers and Customer Success Managers, you will undertake various data analysis projects and services for our clients. As an analyst, you...