Business Support Assistant

3 weeks ago

مصر, Egypt World Food Programme Full time

**.**:
**About WFP**:
**The United Nations World Food Programme is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change. Food assistance extends well beyond the traditional view of “food aid” as transfers of food commodities to hungry people.**
**It seeks not only to save lives and protect livelihoods in the short term, but also to combat the root causes of hunger in the medium and long term for a world with zero hunger.**

**Organizational Context**:
**These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders typically provide administrative **support** to team(s) and/or **support** a specific business stream, and report to the relevant Associate. At this level, work is carried out under close supervision or immediately available assistance. Job holders are expected to produce organised and accurate work.**

**Job Purpose**:
**To deliver a range of routine business support tasks, to ensure that staff are effectively **supported**.**

**Key Accountabilities**:
**1. Preparing documents & reports**:

- **Collect, register, sort & disseminate correspondence, data, reports to meet the required demands of staff to time standards.**:

- **Respond to routine queries received and escalate where appropriate, to provide a timely and accurate service to clients.**:

- **Proofread and draft written documents, such as standard Admin reports and correspondences.**:

- **Coordination and consolidation of monthly administration reports.**

**2. Focal Point for Global Management Services Tool**:

- **Review daily requests and assign it to the relevant team member.**:

- **Follow up and coordinate business functional support.**:

- **Report delays and notify the head of admin of any challenges.**:

- **Respond to routine queries received and escalate where appropriate, to provide a timely and accurate service to clients.**

**3. Maintenance of set standard systems and files**:

- **Support the maintenance of office and electronic files, documents, contracts, administrative SOPs and records in accordance with established systems and with processes, so that information is current and readily available for staff.**:

- **Support in the induction of new arrivals (TDY & Int. staff) in terms, visa requirement, airport transfers and administrative support.**

**Other Specific Job Requirements**:
**4. Phones & Sim Cards tasks:

- **
- **Focal point for management of sims cards issuance and return (DATA & Voice) for all country office staff & missions.**:

- **Coordinate activation & deactivation of sim cards.**:

- **Management, review, verification, and settlement of Vodafone/ services provider invoices and points.**

**5. Other Administrative tasks:

- **
- **Manage the dispatch (domestics & international) cargo shipments, freight, pouches, etc**:

- **Act as alternate focal point for facility management and accommodation booking.**:

- **Assist the travel management team in events and travel arrangements.**:

- **Assist in drafting letters and forms for various protocol and visa requests.**:

- **Assist in annual Asset reconciliation exercises and act as alternative Asset Focal point and counter as required**.

**Standard Minimum Qualifications**:
**Education: A university degree in Business Administration, Accounting, or any other relevant field.**
**Experience: Three or more years of experience in general administrative work, customer services, travel & events management.**
**Language: Fluency in both oral and written communication in English and Arabic.**

**Knowledge & Skills**:

- **Ability to use standard office equipment such as photocopiers and scanners.**:

- **Knowledge of standardized business support work routines and methods.**:

- **Knowledge of standard office software packages, e.g. Microsoft Word.**:

- **Uses tact and courtesy to give and receive information from a variety of individuals.**:

- **Good attention to detail to identify data discrepancies.**:

- **Ability to work to deadlines and follow clear instructions.**

**Terms and Conditions**:
**Net Salary Per month: As per WFP salary scale.**
- **Social Insurance: 8.33% added to the net pay monthly salary in lieu of pension contribution (WFP has no further obligation with the respect of pension).**:

- **Annual Leave: 2.5 Annual leave days per month.**:

- **Medical insurance: The Medical insurance coverage will be granted by WFP (cost is sharing among the contractor and WFP).**:

- **Death and Disability: SC holders must be covered for service incurred disability/injury/death, at no cost.**:

- **Working hours: 5 days a week - 8 hours per day**

**Deadline for Applications**:
**.**:
**_WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused

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