Sales Support Assistant

2 days ago


مصر, Egypt Givaudan Full time

**As a Sales Support Assistant**

Based in Egypt, Heliopolis Office and reporting to the Senior Accounts Manager, you will an opportunity to:

- Interact and Develop professional relations with customers
- Understand / Meeting customer expectations
- Coordination at multiple department levels
- Support Senior Accounts manager in commercial activities

You will interact with customers and Key Account Managers from the development phase, to submissions to receipt and release of orders to arrival at customer warehouse. You are also expected to follow up at several stages of pricing, production till dispatch and arrival. Follow up with customer care in production sites on commercial invoices and documentation and answer different queries that the customer or Key Account Managers may have.

Main responsibilities include:
Development and Projects support:

- Support Sales in the briefing documentation system and follow up with development team in submissions and their delivery.
- Support sales in price quotations and documentations needed for submissions and invoicing.
- Monitor pending projects

Pricing, Order processing & A/R support:

- Communicate with customer service colleagues in Givaudan affiliates and factories to secure smooth order processing and after sales support. Ensure updating orders file and communicating with clients.
- Provide customers/representatives with all kind of required information (Legality, prices, lead-times, technical, market information)
- Respond promptly to customer inquiries, handle and resolve customer complaints
- Follow up with clients and sales on Accounts receivables and coordinating with credit management.
- Maintain pricelists and price system

Administrative and Sales support:

- Work with commercial tools and systems
- Assist Manager in all kind of administrative work (reports, correspondence, customer database maintenance, statistics)

Your professional profile includes:

- Bachelor's degree in Business or relevant
- Min. 3 years of experience and maximum of 5
- Preference experience in logistics sales support / Logistics / CRM
- Fluent in English (written and spoken)
- Customer Focus: Sense of good customer service

Your Benefits will be: Pension plan, Medical Insurance (Family coverage), Life insurance, Annual Bonus.

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring team culture - where you can collaborate from other talented and passionate people across departments, regions and divisions. Join us and Influence Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.



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