Assistant Director of Sales

3 weeks ago

مصر, Egypt Talent Pal Full time

**Company Description**

**Our Vision, we make moments**

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

**The Role**
- To strategically manage the total sales efforts within the hotel & the area sales office to pro-actively generate revenue.
- To develop, implement, maximize, monitor and evaluate objectives, strategies and activities of the sales function, so as to secure new accounts and develop these accounts into profitable business for the hotel, thereby achieving and exceeding forecasted revenue figures in Rooms and Food & Beverage.
- To interact and communicate effectively with Rooms, Food & Beverage and Reservations departments to ensure residents and guests receive high levels of service
- To be entrepreneurial and to think beyond the boundaries is expected and not requested
- To provide service that is sincere, warm and enthusiastic, ensuring the guests’/residents’ satisfaction
- To take the time to get to know the guests and residents, and to be committed to service excellence

**Key Deliverables and Responsibilities**

**Planning & Organizing**:

- Develop and implement business plan and sales strategy that ensure attainment of company sales goals and profitability.
- Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
- Preparation of the annual Sales budget taking into consideration Market mix, average room rate, yield and Occupancy levels.
- Co-ordination with Regional Sales Office
- Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.
- Plans and manages sales efforts/activities with sister hotels under the supervision of the Corporate Sales Team as required.

**Operations**:

- Train and develop the Sales and Reservations teams in the departmental operating standards
- Finalize rates structure and strategy through competitive data review and demand analysis.
- Maintain a keen sense of market intelligence of trends and competition in order to provide market leading perspectives, emerging trends, tools and techniques to develop and promote the property.
- Initiate and develop long term relationships with leading tour operators, OTA’s market managers, corporate key accounts to ensure a healthy market share and penetration for the property.
- Conduct and participate in Revenue meeting, weekly strategic sales meeting and monthly management meeting.
- Identify, source & develop business opportunities and negotiate contracts with potential partners from both corporate & leisure markets.
- Maintain a consistent focus on improving the overall flow of sales operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
- Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
- To lead daily sales briefings and monthly employee meetings
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- To drive the performance of the sales team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
- To ensure a consistently high standard of grooming is followed and by self and team
- Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction
- Have full knowledge of all products and services provided by the property and in the local area
- Actively participate in guest events when requested.
- Adhere to company credit policies to ensure all expected revenues are secured
- Identifies prospective accounts and establishes goals for Key Accounts by analyzing historical data and other statistical information and also by conducting accounts interviews and preparing customer action plans.
- To attend major travel, trade and corporate functions to network and promote the hotel.
- To entertain and ensure that Sale

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