L&d Manager

5 months ago


مصر, Egypt Marriott International, Inc Full time

**Job Number** 24032859

**Job Category** Human Resources

**Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

**CORE WORK ACTIVITIES**

**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.

**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,*



  • مصر, Egypt Majid Al Futtaim Full time

    **Business Introduction** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates,...

  • L&d Coordinator

    7 months ago


    مصر, Egypt Hilton Full time

    A L&D; Coordinator is responsible identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. **What will I be doing?** As a L&D; Coordinator, you are responsible for identifying and providing training to internal customers to...

  • L&d Manager

    5 months ago


    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...


  • مصر, Egypt Vodafone Full time

    Role purpose: To deliver best in class learner experience and impact for centre teams with a focus on functional capability development. **Key accountabilities and decision ownership**: - Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face to face training,...

  • L&d Program Manager

    5 months ago


    مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • L&d Manager

    7 months ago


    مصر, Egypt Hilton Full time

    L&D Manager A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. **What will I be doing?** As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's...

  • L&d Impact Instructor

    5 months ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: To deliver best in class learner experience and impact for centre teams with a focus on functional capability development. **Key accountabilities and decision ownership** - Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face to face training,...


  • مصر, Egypt Orange Business Full time

    **About the role**: To coordinate and manage all training logistics and administration, including communications and marketing related to the Regional Learning & Development roadmap reporting to the Learning & Development Regional Operations Manager. - Monitor the execution of the Regional L&D Operations delivery roadmap across Middle East, Africa and...

  • L&d Coordinator

    6 months ago


    مصر, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • مصر, Egypt Unilever Full time

    **The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...


  • مصر, Egypt PepsiCo Full time

    Overview: The Commercial analyst PO1 - Ownership of the area of Commercial reporting package Discounts and allowances (D&A) analysis control, actual vs. budget vs. prior year analysis, preparation of the PO1 Commercial deck including all analysis and provide the management with analytical reports for decision making. **Responsibilities**: **Financial...

  • Fp&a Manager

    5 months ago


    مصر, Egypt PepsiCo Full time

    **Responsibilities**: - Accountable for ensuring accurate & on time delivery of the detailed AOP/Rolling & Quarterly Forecasts/month end closing of the MOH/S&D/People Costs for the MU. - Review and challenge the planned assumptions with the budget owners and ensure they are in line with the company’s direction and targets. - Analyzes actual results and...

  • R&d Manager

    5 months ago


    مصر, Egypt Staff Arabia Full time

    **R&D Manager** - Must have at least **5 years of Food R&D Management** experience. - Must have proven ability to interact effectively with department, company or customer associates and experience in a **team-oriented environment is required.**: - Must be creative, pro-active, have the ability to think outside the box and accept or create new ideas and...

  • R&d Scientist

    6 months ago


    مصر, Egypt PepsiCo Full time

    Overview: - The role will lead the technical aspects and implementation of medium to high complexity R&D enabled productivity and sustainability projects for the Non PC Platform. - Lead product development of extruded, baked & pellet products by maintaining existing products specifications, developing new products from concept to launch, include LTOs,...


  • مصر, Egypt Döhler Full time

    Tasks and Responsibilities: - Managing L&I accounts, Inside Sales and Distribution MEA - Analyzing and monitoring L&I business throughout MEA - Supporting local sales teams (regular exchange with Areas, project and opportunity follow up, drive L&I sales + distribution) - Intensive exchange with local BUs (portfolio, inventories, customer and market...


  • مصر, Egypt Grand Community Co Full time

    Developing and implementing human resources policies. - Supporting strategic objectives. - Hiring staff and negotiating employment agreements. - Ensuring compliance with laws and regulations. - Managing staff wellness and performance reviews. - Motivating and supporting current staff. - Maintaining staff records. - Handling employee benefits. - Identifying...


  • مصر, Egypt GOPA Group Full time

    **A JOB OPPORTUNITY AT**: GOPA Infra GmbH **A JOB THAT INSPIRES YOU**: To strengthen our Finance team in our Egyptian Branch Office, we are looking for a **Finance & Contract Manager (M/F/d)** to start as soon as possible in Cairo, Egypt**.** As Finance & Contract Manager you will be responsible for the financial and contractual management of projects...

  • R&d Supervisor

    5 months ago


    مصر, Egypt Staff Arabia Full time

    **R&D Supervisor** - University graduated in **Science and Food Engineering** background or equivalent. - Strong communication and influencing skill - Understanding, implementing and verification **ISO 9001 & ISO 22000**, managing QC document. - Complete understanding of R&D processes - Minimum **4 years' experience in quality control filed with dairy...

  • R&d Director

    6 months ago


    مصر, Egypt DEALS HR & Recruitment Consultants Full time

    **Employment Type** - Full Time **Rank Requested** - Managerial **Gender** **Location** - Egypt **City** - Cairo **Residence** - Maadi Digla **Salary** - 50 ,000 / month **Transportation** - nA / month **Benefits** - social and medical **Working hours** - From 9 To 5 **Days off** - friday and Saturday **Requirments** **Age** - From 0 To 0...


  • مصر, Egypt PepsiCo Full time

    **Responsibilities**: **Financial Reporting** - Lead Financial analysis of total BS & P&L (S&D/G&A) process for Beverages and Snacks businesses during month-end and its related month end transactions - Ensure BS/P&L accuracy reporting in accordance with PepsiCo P2P/C&B/FA,GL Procedures and policies in accordance to the US GAAP. - Lead IBM team Financial...