L&d Coordinator

2 days ago

مصر, Egypt AccorHotel Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Assist in preparing the Annual Training Plan based on Hotel’s mission, vision,
strategies, and business objectives.

Conduct off the job training sessions based on performance deficiency or
development needs noticed.

Facilitate learning through a variety of delivery methods including classroom
instruction, virtual training, on-the-job coaching. 2.4 Conduct induction for new hires.

Design, develop, and produce training materials and hand-outs for training programs.
Follow up with employees to assure the implementation of learned skills and
techniques.

Observe employees’ performance improvement.
Maintain attendance records for all employees.

Schedule training dates & programs with external training providers.
Be present during operation to make sure that the quality of service provided is in
parallel with the hotel service standards.
Assist in developing the training plan.
Select employee participants in collaboration with manager’s nominations.

Select and specify any materials, books or other collateral required in the instruction
process.
Evaluate and make recommendations on training material and methodology.

Actively listen and respond positively to questions, concerns, and requests to resolve
issues, delight, and build trust.

Provide assistance to individuals with disabilities, including assisting visually,
hearing, or physically-impaired individuals within guidelines (e.g., escorting them
when requested, using words to explain actions, writing directions on paper, or
moving objects out of the way).

Assist other employees to ensure proper coverage.

Welcome and acknowledge each and every person with a smile, eye contact, and a
friendly verbal greeting, using the person’s name when possible.

Speak using clear, appropriate and professional language.

Discuss work topics, activities, or problems with co-workers, supervisors, or
managers discreetly and quietly, avoiding public areas of the property.

Talk with and listen to other employees to effectively exchange information.

Collaborate with management to formally recognize hourly employees' performance
Ensure that hourly employees are trained.

Collaborate with management to develop and carry-out ideas and procedures, and set
goals to continuously improve department performance.

Develop and maintain positive and productive working relationships with other
employees and departments.

To predict that all activities and to be purchased all equipment and belongings may
create disease for the environment, to join all activities which is organized to protect
biological diversity and shares the responsibilities, shares the individual
responsibilities in order to increase environment knowledge and to carry on necessary
trainings. To provide minimum consumption currently used all stuffs and equipment
(paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy
inside the facility. To carry on implementing decisions which were taken for saving
energy. To predict effects of environment and efficiency of energy on purchased
equipment.

**Qualifications**
- University degree
- 1+ year of proven experience as an L&D Coordinator in Hospitality Industry
- Good knowledge of training and development methodologies
- Strong communication, collaboration, and interpersonal skills
- Experience in designing and delivering training programs
- Good Presentation Skills
- Attention to detail, organizational skills, and the ability to prioritize tasks
- Good command in Microsoft Office Suite and Learning Management Systems (LMS)
- Ability to work independently and as part of a team
- Very Good in English.

**Additional Information**
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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