L&d Business Operations Manager

2 weeks ago


مصر, Egypt Majid Al Futtaim Full time

**Business Introduction**

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

**Role Summary**:
With the mission of help shaping the learning culture of the company and envisioning catering solutions to onboard, develop, promote and retain talent, the _L&D Business Operations Manager_ is part of MAF Retail Learning and Development Center of Excellence (CoE). Operating as a strategic learning partner and counselor, consulting with the retail operations to provide guidance on best practices of relevant curricula, aiming to standardize, promote and monitor quality of implemented solutions, and measuring its impact. Overall, the LDBP oversees the design of curricula linked to career progression and ensures that, once provided to the business, contributes to improved performance and growth at individual, team and organizational levels, building insight into existing and future levels of capability.

**Main Duties**:

- In line with MAF Retail L&D CoE guiding principles, assist in shaping the L&D roadmap based on the company’s needs and development plan by conducting thorough research and implementation of best practices
- In collaboration with Talent Management, actively promote MAF Retail learning culture by designing - or overseeing the design - of career development solutions, aiming to build on existing/expected levels of capability
- Conduct regular gap and risk analysis by meeting with the business and its stakeholders in an effort to identify the needs and avail effective solutions that build on employee competencies
- Develop learning journeys to be a strong knowledge base and expertise in career development and succession planning within the organization, to effectively provide specialist knowledge and practical solutions to the business
- Promote, implement and assess L&D solutions linked to various role KPIs targeting different levels of seniority in the organization
- Measure/ report training impact within the operations by formulating, organizing and monitoring inter-connected projects aiming to maximize ROI
- Guidance to teams to adopt a holistic view of talent management requirements by incorporating Learning, Career Development and Succession Planning
- Coach teams to deliver the curricula and use effective training methodology adapted to the target audience

**Qualification, Experience & Skills**:

- Bachelor’s Degree in Business Administration or Human Resources
- CIPD Level 5 (L&D) / Master’s Degree in Education/ MBA in HR Management or equivalent L&D certification
- Min 10 years in L&D field and in a similar position, experience within the Retail/ FMCG industry is preferred
- Relevant portfolio with key achievements on driving change

**What We Offer**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work from any country in the world for 30 days a year.
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.



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