Customer Care Professional

_Teleperformance is hiring immediately for a new launching account._ **Requirements**: - Fluent English Speakers (B2) - Ready to start immediately - Flexible with working hours - Ability to commit for at least 6 months - Good communication skills - Previous experience in customer service field is preferred **Benefits**: - Basic salary 9000 EGP - KPIS 100...

**Role Purpose**: - Budgeting - Performance Analysis - Business case - Product profitability **Key Accountabilities & Decision Ownership**: - Managing team supporting decision making to customer care through structured analysis of financials and non-financial data. - Planning and forecasting : Lead & prepare customer care annual budget and quarterly...

**We are Hiring Customer Care Agents at Teleperformance Egypt!** (English Accounts) - **Key Responsibilities**:_ - Responding to customer inquiries via phone and providing accurate information. - Maintaining a deep understanding of the company’s products and services to assist customers, Resolving their inquiries and concerns effectively. - Documenting...

Customer Care Representative - Shift: 9-hour rotational shift including a 1-hour break & 2 days off. - Last shift for females ends at 2 AM. - Location: New Cairo or Mohandseen - Salary: up to 15K EGP including KPIs. Other benefits: - Social insurance. - Medical insurance. - Career Path throughout an internal development program. - Overnight allowance. -...

**Role Purpose**: - Managing team supporting decision making to customer care through structured analysis of financials and non-financial data. - Planning and forecasting : Lead & prepare customer care annual budget and quarterly rolling forecast. - Month end closing : monthly financials to Analyse and evaluate the actual figures vs the forecast to identify...

Job Description: **Customer Service Representative** Teleperformance, a leading global provider of customer experience management services, is seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives for a prestigious Telecommunication account. **Responsibilities**: - Provide exceptional customer...

**Main Tasks**: - Improve customer experiences and customer satisfaction by providing agents with the tools and skills required for effective handling of orders, transactions and complaint resolution. - Review and analyze performance trends of team members on a consistent basis. - Communicate performance results and goals to the team, providing constructive...

**"Elevate Your Sales Game: Join Us as a Tele-Sales Pro in Media Sales!"** **Join Our Team as a Tele-Sales Professional in Media Sales!** Are you a master at closing deals over the phone? YAS PRO MEDIA is on the hunt for a dynamic Tele-Sales Professional to become a part of our vibrant team in the exciting realm of Social Media Sales. **Do you have a...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

Customs Care Specialist Manage Day to day Customs Activities, handle All Fasah and Customs Entries ( Import +Export ) within the KPI's, Verifying Compliance off all Commercial Documents provided by IOR for customs Clearance Maintain Integrity and transparency, Provide Daily and weekly reports of shipments clearance status. ** Your Role**: The primary...

**Key Responsibilities**: - Respond to customer inquiries promptly. - Resolve issues and complaints effectively. - Provide product or service information. - Maintain accurate records of customer interactions. **Requirements**: - Strong communication skills. - Problem-solving abilities. - Experience in customer service is a plus. Pay: E£2.00 - E£922.00...

**Position Overview**: The Patient care specialist manages inquiries and efficiently resolves patient complaints. The responsibilities include monitoring and maintaining a positive online reputation on platforms like Google and Trustpilot by promptly addressing and resolving negative reviews. **Main Responsibilities**: - Conducting follow-up procedures to...

About MantraCare: MantraCare is a leading therapy platform dedicated to providing accessible and high-quality mental health services to individuals worldwide. Through our innovative online platform, we connect clients with licensed therapists who specialize in various areas of mental health and well-being. Our mission is to break down barriers to mental...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

**Position: PSP Patient Care** **Position Purpose** The **Patient Support Program Patient Care **will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office...

**Launching account** for a **multinational telecommunications company**. - **Customer service/sales experience is preferred**: - **B2 English**: - **Salary 14K** ( basic 9k + 100 euros Kpis in the euro equivalent ) - Rotational shifts between **4pm and 5am for males** / **max 2 am for females **/ rotational days off - **Salary increase** and chance to be...

**Technical support** for a **LAUNCHING ACCOUNT** for an American multinational technology company - **B2** English - **FAST PROMOTIONS**: - Salary **14K** ( basic 9K+ 100 EUROS Kpis in euro equivalent ) - **Salary increase after 6months**: - Fixed **morning shifts** from 9 AM till 6 PM for both Males & Females / Saturdays & Sundays are **fixed days...

**VoC Close the Loop Specialist for Cairo & Manila** **What you do**: Key responsibilities will include, but are not limited to, the following: - Conduct and manage the Close the Loop call to survey detractors. - Promote the Customer Experience strategy and programme for the organisation. - Drive and promote a customer centric approach across the business...

7-10 Years of experience **Location**: Cairo, Egypt **Category**: Customer Care **Qualifications**: - 7 to 10 years of experience in customer service management, preferably in the appliances or instruments industries. - Bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree is a plus. - Experience using CRM...

**Position: Patient Care Specialist** **Position Purpose** The purpose of the job is to assist in supervising the team and managing access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based. **Duties and...