Customer Care Representative

2 days ago

القاهرة, Egypt Givaudan Full time

Step into our world of creativity and joy

Customer Care Representative
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Job Purpose**:

- Process sales orders from receipt to shipment for assigned customers or affiliates per Customer Care guidelines. Act as liaison between the customer, operations, and sales team to ensure customers' needs are met most efficiently and cost-effectively. You will be based in our Egypt office in 6ht of October City and will report to the Customer Care Manager.**Core responsibilities**:
- You will Manage the sales order process from receipt of the order through to shipment for assigned customers and affiliates in line with Customer Care Guidelines
- You will Provide support for assigned customers and affiliates to meet order requirements
- You will have day-to-day communication with customers, operations, and sales
- You will Interpret and analyze client schedules and prioritize orders
- You will Resolve issues and handle customer complaints internally and externally
- You will confirm pricing, and inventory availability and provide ship date information
- You will Arrange transportation with forwarders or the shipping/freight team, and manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- You will Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
- You will Coordinate with relevant departments to ensure orders are dispatched/delivered on time and manage customer expectations
- You will Coordinate with planning on information relating to demand planning and stock positions
- You will Update and maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements
- You will Provide coverage and support accounts for other team members as necessary
- You will Properly identify the method based on the issue
- You will know how to diffuse a difficult situation and get a resolution with the customers
- You will Identify opportunities for improvements in customer care**Professional Experience**:
- 2 years in customer-facing role, industry experience preferred**Technical Skills**:
- Interpersonal and Communication Skills
- Proven Success in Customer Relationship Management
- Basic Knowledge of SAP or Order Entry Systems
- Basic Inventory Management knowledge
- Microsoft Office Expertise
- Basic negotiation skills
- Understanding of Incoterms and Shipping Terminology
- Language Skills: English must be fluent**Benefits**:
- Medical Insurance and life insurance (family coverage)
- Shuttle Bus
- Annual Bonus
- Great Compensation Package- #LI-Onsite- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.**Remote working**:On-site

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