Support Engineer

6 months ago


مصر, Egypt Ericsson Full time

**About this opportunity**

We are now looking for a Support Engineer in our MMEA S&R organization. This is an opportunity to work at a market level in an organization which is operating in more than 250 countries. We are at the forefront of developing and delivery most advance equipment in telecommunication industry, and we would like to have an OSS authority which can support us in this fast-paced industry.

**What you will do**
- Work as technical SPOC for OSS domain issue for customer.
- Validate that customer requests according to contract.
- Implement problem management actions, report results of implementation.
- Perform Preemptive / reactive support.
- Write RCAs for outages or issues.
- Handling emergencies, HOT issues.
- Act as investigation Leader with the responsibility to own E2E CSR investigation and progress.

**You will bring**
- Min years of experience: (Minimum 2 to 4 years of experience)
- Domain experience: OSS knowledge - experience with ENM and ENIQ, RedHat, EMC Storage, backup solution and HP Blade is mandatory for the position
- Ericsson Orchestrator, Traffic Monitoring System, Ericsson Network Location and Mobile Positioning System knowledge is a plus
- Problem Solving and Critical Thinking
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Working with people
- Need to be flexible in working time and also travelling depending upon the requirement

**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?**

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Türkiye (TR) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village || Nigeria : Abuja : Abuja || Nigeria : Lagos : Lagos || Türkiye : Ankara : Ankara || Türkiye : Istanbul : Istanbul || Türkiye : Izmir : Izmir
Req ID: 718652



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