Crowdstrike Support Engineer

5 days ago


مصر, Egypt Capgemini Full time

**We are seeking a motivated and customer-focused individual to join our team as a CrowdStrike Support Engineer.**

**Responsibilities**:

- **Troubleshoot customer issues related to CrowdStrike products and services.**:

- **Escalate complex issues to the appropriate teams.**:

- **Document your findings and solutions in a clear and concise manner.**:

- **Stay up to date on the latest CrowdStrike product releases and documentation.**:

- **Provide proactive support to customers to prevent issues from occurring.**

**Qualifications**:

- **Bachelor’s degree in computer science, Information Technology, or a related field**:

- **2+ years of experience in technical support.**:

- **Outstanding English communication, both verbal and non-verbal.**:

- **Experience with CrowdStrike products and services.**:

- **Excellent troubleshooting and problem-solving skills**:

- **Strong communication and writing skills.**:

- **Ability to work independently and collaboratively in a fast-paced environment and as part of a team.**:

- **Certification in cyber security such as CompTIA Security+, CEH, or CISSP is a plus.


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