Crowdstrike Support Engineer
6 months ago
**We are seeking a motivated and customer-focused individual to join our team as a CrowdStrike Support Engineer.**
**Responsibilities**:
- **Troubleshoot customer issues related to CrowdStrike products and services.**:
- **Escalate complex issues to the appropriate teams.**:
- **Document your findings and solutions in a clear and concise manner.**:
- **Stay up to date on the latest CrowdStrike product releases and documentation.**:
- **Provide proactive support to customers to prevent issues from occurring.**
**Qualifications**:
- **Bachelor’s degree in computer science, Information Technology, or a related field**:
- **2+ years of experience in technical support.**:
- **Outstanding English communication, both verbal and non-verbal.**:
- **Experience with CrowdStrike products and services.**:
- **Excellent troubleshooting and problem-solving skills**:
- **Strong communication and writing skills.**:
- **Ability to work independently and collaboratively in a fast-paced environment and as part of a team.**:
- **Certification in cyber security such as CompTIA Security+, CEH, or CISSP is a plus.
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