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Ip Support Engineer

3 weeks ago

مصر, Egypt Ericsson Full time

**About this opportunity**:
We are looking for a **IP/MPBN Engineer** that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

You will be taking care of customers, technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also get along with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area.

You are encouraged to travel internationally and work in different cultural environments.

The technical development is rapid and you'll be offered the opportunity of continuously keeping your competence and skills up to date.

A broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge is required for this role.

This role more than often will require from you to tackle big responsibilities within Ericsson.

**You will be Respobsible for**:

- Customer Management and Issue handling
- Handling of dedicated support
- Software Update Management (SUM) handling
- Remote Service Gateway (RSG) mentoring Leading and developing a stellar sales team

**You'll need**
- Education: Min. bachelor's Degree in engineering (IT, Telecom) or Equivalent
- Demonstrated ability: (IP Networking) at least 7-8 years.
- Very good knowledge of Ericsson MPBN system, IPOS SSR, Juniper Products, Smart edge Series
- Good Understanding of JUNIPER/NETSCREEN; JUNIPER/PTX PRODUCTS; JUNIPER/SRX PRODUCTS
- Knowledge of Extreme Products
- Excellent IP background
- Good Knowledge of RSG and CAS, In addition to Linux, CISCO, Fortinet, F5, HP, Extreme, Juniper, Firewall, Switches, and Routers
- Excellent presentation, and argumentation skills
- Delivering results and meeting customer expectations with excellent planning and organizing skills.
- Presentation & communication skilL

**You should also have**:

- Excellent social and interpersonal skills
- Adaptable and result oriented
- passion to win

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village || Ghana : Accra : Accra || Nigeria : Abuja : Abuja || Nigeria : Lagos : Lagos || Turkey : Ankara : Ankara || Turkey : Istanbul : Istanbul || Turkey : Izmir : Izmir
Req ID: 682300