Sr. IT Support Engineer

2 weeks ago


مصر, Egypt Dubizzle MENA Full time

As a Sr IT Support Engineer, you will be responsible for providing enterprise-level assistance to our users. You will diagnose and analyze infrastructure problems and updates. Will be responsible for asset management & maintenance. Security ownership on all levels and create security reports.
- Ensure coordination and management of IT Help Desk and the timely resolution of requests according to SLAs.
- Provide Support for all IT related matters.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot infrastructure issues.
- Work and provide mentorship to the entry levels in the team.
- Extract security reports and log all vulnerabilities.
- Track computer system issues through to resolution, within agreed time limits.
- Full ownership to Dubizzle assets and track its life cycle and maintenance.
- Ensure all issues are properly logged and documented.
- Prioritize and manage several open issues at one time.
- Document technical knowledge in the form of notes and manuals.

**Requirements**:
**Qualifications**: BS degree in Information Technology, Computer Science, Computer Engineering or relevant field Microsoft, Cisco, ITIL or similar certification is a plus.

**Experience**:+4 years of IT experience in one of the following( computer networks, IT, System Administration).

**Knowledge:

- **
- Good understanding of computer systems, mobile devices and other techproducts.

**Skills:

- **
- Excellent communication skills.
- Excellent problem-solving and communication skills.

**Traits:

- **
- Ability to provide step-by-step technical help, both written and verbal.
- Ability to diagnose and troubleshoot basic technical issues Natural helper, enjoys assisting people with computer issues.
- Ability to explain technical matter in simple terms.

**Benefits**
- A fast paced, high performing team.
- Comprehensive Health Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities

dubizzleegypt



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