Sr. / Sr. Principal Support Engineer - Ebs Apps

3 weeks ago

مصر, Egypt Oracle Full time

Sr. / Sr. Principal Support Engineer - EBS Apps Developer (Cairo)-230004W0

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

Customer Success Services
Are you passionate about problem solving? If you are enthusiastic to learn cutting edge technologies, you have interest in innovation and you are customer-centric
- we want you with us

Oracle is a technology leader that’s changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for an experienced and self-motivated Oracle DBA to work with leading Israeli companies and the Public & Defense sector as our Database Specialist. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.

He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

What you will do

***-** **Work on developing technical solutions to meet business requirements gathered and documented by functional consultants
- Identify and resolve key issues related to code change requirements and bug fixes
- Support Oracle ERP products and services from the technical aspect in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work.

Technical skills that we want you to use***
- Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF is a must.
- Java, ADF and PaaS skills are preferred
- Oracle relevant technical Certification are preferred
- Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS).
- Strong analytical and problem solving skills
- Technical troubleshooting experience.

**What we will offer you**
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
- A competitive salary with exciting benefits

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Job**: Support

**Location**: Egypt

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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