Sr. IT Ops Engineer vois

1 week ago


مصر, Egypt Vodafone Full time

**Role purpose**:
Business to Business (B2B) Senior Support Engineer is responsible for providing Global IT support for all Vodafone Operating Companies around the world acting as 2nd and 3rd line support team responsible for resolving complex technical issues and to Implement Incident management and request fulfilment for the customer tickets to ensure providing the services according to the SLA and escalating them to Vodafone vendors for the different enterprise and consumer cloud services that are operated by the team.

**Key accountabilities and decision ownership**:

- Working in shift bases available 24/7 with on call rotation.
- Liaising with other support groups in assisting with the resolution of SRs where initial investigation does not resolve the customer’s incident.
- Handling event management by keeping customers informed of all relevant service events.
- Keep up to date with the new product versions and new releases to be able to support customers.
- Insure to solve assigned Trouble Tickets (TTs) for the supported systems within SLA.
- Responsible of transferring the knowledge to the first line of support & newcomers in the team.

**Core competencies, knowledge and experience**:

- Different Cloud Services Knowledge (Microsoft, Google, AWS, other SaaS platforms, etc)
- Networking Support Knowledge analysis of network problems (LAN/WAN)
- Ability to drive performance of third party suppliers and Vendors.
- Experience using (Jira/Confluence/oneITSM) is a plus.
- Microsoft Office365 & Azure Certification is required and good understanding of cloud concepts.
- Technical interpretation of technical error message retrievals & confident control of analysis tools.
- Agile methodologies is a plus.

**Must have technical / professional qualifications**:

- Bachelor of computer science / Engineering.
- Strong Conversational English skill both oral and written.
- 3-7 years in IT Field, system administration, ITSM.
- Strong Troubleshooting and problem solving skills.
- Good understanding of the global cooperative team environment.
- Very good analytical thinking skills, working under stress, Multitasking, Dynamic and Customer oriented

_VOIS #movewithus



  • مصر, Egypt اورنچ مصر Full time

    About the job Lead, Converged Core Roaming & Interconnect Ops & Support **Purpose of the job** - Handling the inbound & outbound roaming agreements, implementing the international and interconnect WOs and handling the customer compliant regarding roaming & interconnects complaints **Duties and responsibilities** - Revise and monitor 24/7 infobip KPIs to...

  • IT Cybersecurity

    2 weeks ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: This role is part of the internal IT team at VOIS Egypt. The person is a technical expert ensuring the implementation of state of the art security systems in accordance to the Information Security policies. The role collaborates closely with the Information Security teams within other VOIS centres as well as other Group Security...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: **The Sr Data engineer is a core member of the agile teams delivering data pipelines and data governance capabilities within the organization through building and automating data flows across all Analytics and Autonomics domain.** **Key accountabilities and decision ownership**: - **Both managed and independent research (POCs, white...

  • Sr. Data Engineer vois

    3 months ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: The Sr Data engineer is a core member of the agile teams delivering data pipelines and data governance capabilities within the organization through building and automating data flows across all Analytics and Autonomics domain. **Key accountabilities and decision ownership**: - Both managed and independent research (POCs, white papers,...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: The Sr. BI Engineer is a core member of the agile teams implementing BI solutions. The Business Intelligence Authority engineer will be responsible to implement and develop BI solutions including data modelling and system development while guiding junior developers in fulfilling the same **Key accountabilities and decision ownership**: -...


  • مصر, Egypt Staff Arabia Full time

    **SR. Technical Office Engineer** **Main Job requirements**: - Mechanical engineer - Minimum 8 years of experience - Previous experience in Oil and gas construction project

  • Converged Core Sdm

    4 weeks ago


    مصر, Egypt اورنچ مصر Full time

    About the job Converged Core SDM & Signaling Ops & Support, Sr. Supervisor **Purpose of the job** Handling new projects including acceptance, configuration and testing on test-bed and live network elements as well as operating & maintaining the Core domain network elements in addition to handling major incidents and major customer complaints. **Duties and...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Provides VOIS Egypt the best implementation of labor law, social insurance, HR policies, and Discipline management adhering to labor law and regulatory rules and regulations, managing all administration and coordination related to employee’s archiving system. **Key accountabilities and decision ownership**: Employee Relations: - Keeps...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: The Cost Control Sr. Specialist is accountable for managing Digital Engineering (Vodafone Network) budget across the department as following: - Supervise Digital Engineering business cases & executive summaries. - Manage & report the cost within agreed budgets - Focal point between Digital Engineering and other stakeholders **Key...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Technical Ops expert for all Fixed Products for SME and Enterprise Customers in VF Italy. He/she will be responsible for steering the operation under supervision of the Sr. Supervisor to guarantee achieving Ops KPI. To provide Leaders and Vodafone Italy will all the required reporting (Daily, Weekly, Monthly) **Key accountabilities and...

  • Sr Civil Engineer

    4 weeks ago


    مصر, Egypt Aerosea Travels & Tours Full time

    The Leading **Engineering & Contracting Company in OMAN** is looking for Sr Civil Engineer for OHL Electricity Distribution Project Should have minimum 10 years of relevant experience Degree / Diploma in Civil Engineering Minimum ten years total experience in transmission and distribution industry This is an Urgent Requirement. **Salary**: E£60,000.00...

  • Safety, Health

    3 days ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: - To drive the change for the improvement of both safety culture & wellbeing awareness. - To develop and steer the Health, Safety & Wellbeing strategy in VOIS Egypt center - To support Health & Safety culture across the organization and partners and to ensure VOIS employees and business partners are provided with an admired workplace and a...

  • Sr. Payroll Analyst

    2 months ago


    مصر, Egypt Souq.com for E-Commerce LLC Full time

    Previous experience in Payroll or similar area - Ability to deal with ambiguity and competing objectives in a fast-paced environment - Strong analytical and statistical skills - Proficient in obtaining, organizing, and analyzing data to make fact-based decisions and drive - Fluent English Our multicultural Payroll team is seeking an Sr. Payroll Analyst to...


  • مصر, Egypt Oracle Full time

    Sr. / Sr. Principal Support Engineer - EBS Apps Developer (Cairo)-230004W0 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Customer Success Services Are you passionate about problem solving? If you are enthusiastic to learn cutting edge technologies, you have interest in...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Dubizzle MENA Full time

    As a Sr IT Support Engineer, you will be responsible for providing enterprise-level assistance to our users. You will diagnose and analyze infrastructure problems and updates. Will be responsible for asset management & maintenance. Security ownership on all levels and create security reports. - Ensure coordination and management of IT Help Desk and the...