Smart Remote Services Engineer

2 weeks ago


مصر, Egypt Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? **Then come and join our Global Team as Smart Remote services Engineer** **(Outsourced Contract)
- That will be based in Cairo, Egypt**

Our global team: Siemens Healthineers is a leading global medical technology company. 70,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**Your tasks and responsibilities**
- You will support the team for all network & Dicom connectivity related problems.
- You will manage to connect all systems to SRS.
- You will clarify routing, switching, firewalling in customer network to prepare sites for SRS.
- You will provide onsite support for SRS VPN related problems.
- You will assist SRS manager for doing onsite tests and VPN configuration checks.
- You will provide support and follow up for system management installation on all SRS connected systems.
- You will support customer in digital services implementation problems.
- You will manage the implementation for all running syngo.via / teamplay projects.
- You will provide complete support to the team for all syngo.via related technical malfunctions.
- You will provide administrator trainings to customers.
- You will follow up and manage syngo.via technical escalations with RSC.
- You will support Sales/PM for all special settings PACS/Domain integration.
- You will support RSC to plan for Syngo.via customer updates before deadline.
- You will take full responsibility of handing-over Syngo.via systems to RSC.
- You will follow to complete any missing documentations and use all the tools needed for handover.
- You will communicate/Handle all syngo.via hardware problems with 3rd party supplier.

**Your qualifications and experience**
- Bachelor’s degree in Engineering - Computer Science from a reputable university
- 1-3 years of experience in a similar position
- Strong analytical skills and ability to use data to drive decisions.
- Experience in the healthcare industry and in the same modality is a must.

**Diversity & Inclusion**:
At Siemens Healthineers, we embrace and encourage different viewpoints, backgrounds, experiences, expertise, and idiosyncrasies. We encourage our employees to be themselves and empower them to unleash their true potential. This allows different ideas and approaches to thrive.

**We are on our way, taking one step at a time, all the time.**

We believe that our differences make us stronger and enable us to be the innovative company we pride ourselves on. Innovation comes from change, and change takes time and persistence. That‘s why we are working on diversity and inclusion every day.

**GDPR



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