IT Support Specialist

4 weeks ago


مصر, Egypt Vodafone Full time

**Key Accountabilities & Decision Ownership**:

- Ensure 99.5% closing for assigned SR.
- Responsible for sharing team knowledge to newcomers.
- Investigate, Generate and follow up with 2nd line/Concerned teams on open Service request/Issue.
- Effective supporting Zero SLA violation for the team.
- Participation in setting the team daily/weekly/monthly KPIs that represent the team objectives.
- Monitoring all KPIs and taking proper action in any violation in trend.
- Support to Customer care and retail services and closing issues and full understanding of team SR trees.
- Attend monthly team meeting, and full availability during shift hours.
- Support and deliver team objectives (Automation, Zero violation, etc.)

**Core Competencies, Knowledge and Experience**:

- Dedication, sense of ownership, and ability to work within a team.
- Strong communication, presentation, negotiation and analytical skills.
- Excellent Knowledge of telecom industry standards and technologies.
- Knowledge of IT analytical/reporting tools.
- Very good Analytical thinking.
- Solid background in IT services management methodologies.
- Problem solving and decision making.
- Deep knowledge in SQL/PLSQL Oracle knowledge.
- Unix shell scripting experience.
- IT of Tele-Communication Experience.
- Good knowledge in Billing, Tibco, Seibel, Provisioning, IVR & MNP systems.

**Must have technical / professional qualifications**:

- B.SC of Computer science or Computer Engineering or Communication Engineering.
- Certificates in related fields is a plus.


  • Billing Specialist

    4 weeks ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Billing Specialist

    3 weeks ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Billing Specialist

    4 weeks ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • P2p Specialist

    2 weeks ago


    مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Sport Support Club IND Full time

    **Company Overview**: Join our team at Sport Support Club, a leading provider of innovative solutions in the sports industry based in the UAE. We are dedicated to supporting athletes, teams, and sports enthusiasts in achieving their goals. With a strong focus on growth and expansion, we are seeking a talented Remote Sales and Digital Marketing Specialist to...

  • IT Support Specialist

    4 weeks ago


    مصر, Egypt Bupa Global Full time

    IT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Senior R2r Accountant

    3 weeks ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...


  • مصر, Egypt Emprego EG Full time

    **Job Purpose**: Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...

  • R2r Accountant

    3 weeks ago


    مصر, Egypt Informa Global Support Full time

    Company Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Enozom Full time

    **Job brief**: First-level Application Support Specialist is required to join to support Enozom products users. **Responsibilities**: - Provide prompt and efficient technical support to clients. - Offering guidance on product usage, troubleshooting issues, and resolving any concerns that may arise. - Holding demo meetings with potential clients. - Holding...


  • مصر, Egypt FlairsTech Full time

    Cairo / Alexandria - 2+ years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** The Documentation Support Specialist assists with translating documentation and training materials, both written and audio, to ensure product offerings are available in both of Canada’s official...


  • مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...