Technical Support Specialist

5 months ago


مصر, Egypt Dafater Full time

Embark on an exciting journey with Dafater, a trailblazer in software solutions We're seeking a dynamic Technical Support Specialist to lead our customer assistance efforts. Ready to shape the future of client support and satisfaction? Join us and make your mark today

**Key Responsibilities**:

- Maintain a deep understanding of our software products, features, and updates to provide accurate and comprehensive support.
- Create and maintain detailed documentation of customer interactions, technical issues, and resolutions in the support ticketing system.
- Provide training and guidance to customers on product usage and best practices.
- Work closely with the development team to escalate and resolve complex technical issues and to provide feedback on potential improvements.
- Assist in the testing of software updates and new releases to ensure a smooth rollout to clients.

**Qualifications**:

- Bachelors degree in accounting or related field.
- Minimum of 2 years of experience in a technical support or related role, with proven experience in the software industry.
- Excellent communication skills, both verbal and written; strong interpersonal skills with the ability to work well in a team environment.
- Strong analytical and problem-solving abilities with a focus on providing efficient and effective solutions.
- Demonstrated commitment to customer satisfaction and a passion for delivering high-quality support.
- Demonstrates a high level of accuracy and thoroughness in documenting customer interactions and technical issues.
- Exhibits flexibility in adapting to changing technologies, processes, and customer needs.
- Demonstrated proficiency in Microsoft Excel and Office programs.



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