Technical Support Specialist

4 months ago

مصر, Egypt Incision Group BV Full time

**About Us**

**Recent Incision Innovations**:
**Sterile Processing Program**

We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.

**Assist**

One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

**What you will do**
- Provide first-line response to user queries and technical issues.
- Respond promptly and efficiently to support requests via various communication channels.
- Collaborate with internal teams to prioritize and resolve technical issues.
- Proactively communicate updates and progress to relevant stakeholders.
- Document support interactions and maintain accurate records.
- Continuously improve knowledge base articles and support resources.
- Stay updated on product features, known issues, and troubleshooting techniques.

**You might be the one**
- Bachelor's degree in IT, computer science, or a related field is preferred.
- English fluency is a must.
- Strong technical aptitude and troubleshooting skills.
- Proven experience in a multinational company is a plus.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users effectively.
- Experience in technical support roles within a software company is required.
- Familiarity with support-related tools and technologies such as ticketing systems.
- Basic understanding of software development processes and methodologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Willingness to learn and adapt to new technologies and processes.

**What we offer**
- The opportunity to make an impact on improving surgical care worldwide
- Working in a true scale-up culture, mentality, and atmosphere
- A fun energetic team in Cairo, collaboration with colleagues in Amsterdam Head Quarters
- Full-time (40 hours per week) employment
- Immediate start

**Our Core Values**

**Impact & Excellence**
- We're on a mission to make a real impact, and our passion fuels every step of the journey.
- Excellence is not just a goal; it's our commitment to delivering the best in healthcare.
- Innovation is our driving force, and change is the canvas upon which we paint new possibilities.

**Learn, Grow, and Share**
- Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.
- Knowledge is a river we all dive into, helping each other along the way as we grow together.

**Teamwork Unleashed**
- Together, we're building greatness, and the excitement of this shared journey keeps us energized.
- Support isn't just a word; it's a way of life in our friendly, diverse community.
- Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.

If you're an individual who shares our passion for making a difference in healthcare, we invite you to join us on this transformative journey. Together, we can continue to redefine the future of surgical care, one procedure at a time.

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