Technical Support Specialist

5 months ago

مصر, Egypt Aleph Holding Full time

**Are you ready to join our digital revolution journey?**

**Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

Are you passionate about teamwork, integrity, protagonism, and delivering results? Do you thrive in an environment that values collaboration, accountability, and innovation? If so, we have an exciting opportunity for you
- We are looking for a **Technical Support Specialist **to support our Team in **Cairo, Egypt**

**What You’ll Do**:

- Full technical support - Troubleshooting & Incident Management, leveraging advanced analytics to find and mitigate current and possible future issues.
- Development, set-up and interpretation of advanced reports and BI models targeted to improve campaign results, enrich Teams with knowledge and educate clients.
- Delivery of data-driven insights and conclusions to internal Aleph teams (Account managers, Growth managers), clients, and Amazon Teams.
- Cross-functional Collaboration - Collaborate with internal teams (Leadership, Growth, Account management) to ensure technical solutions to ad campaigns
- Sales support - Assisting sales teams with relevant tech solutions to execute efficient ad campaign delivery
- Platform support - solving platform-related complications to ensure non-stop campaign flow (creatives, approvals, payments, policy, accounts, monitoring client-side issues)

**What You Need For This Role**:

- 3+ years of operational experience in roles related to Technical Support, Operations, Data Analysis, or Digital Media is ideal.
- Proficiency in English is a MUST.
- Advanced knowledge of Excel.
- Familiarity with data visualization tools like PowerBI, Tableau, or Data Studio is a plus.
- Experience with CRM and workflow tools.
- Experience working with Amazon platforms (e.g. Sponsored Products, Sponsored Brands, Sponsored Display) is a huge plus.
- Understanding of the agency environment is a plus.
- Strong time management, communication, and organizational skills are essential.
- Attention to detail and the ability to work effectively under pressure.
- Willingness to learn and contribute to process improvements is encouraged.

**What Will Make Us Really Love You**:

- You have an eye for detail
- You maintain a balance of being a true team player as well as having a competitive edge
- You have a positive attitude (training, resiliency, appreciate the growth from adversity)
- You are coachable and have proven ability to take and implement feedback
- You have the ability to engage and communicate with customers in a positive and approachable way
- You are a proven top performer in your work experience
- You have sales knowledge that you can bring to the table

**What You’ll Love About Us**:

- We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
- Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world
- Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

As a forward-thinking organization, we are constantly evolving and exploring new horizons. We're on a mission to extend the reach of advertisers and partners to more corners of the world and to amplify their success. We embrace change as an opportunity to learn, innovate, and grow. Our curiosity and resilience allow us to adapt to new challenges and seize new opportunities with confidence. Together, we can unlock and drive economic growth and power the digital ecosystem.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

**Aleph** is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our

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