Technical Support Specialist

6 months ago

مصر, Egypt Aleph Holding Full time

**Are you ready to join our digital revolution journey?**

**Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

Are you passionate about teamwork, integrity, protagonism, and delivering results? Do you thrive in an environment that values collaboration, accountability, and innovation? If so, we have an exciting opportunity for you
- We are looking for a **Technical Support Specialist **to support our Team in **Cairo, Egypt**

**What You’ll Do**:

- Full technical support - Troubleshooting & Incident Management, leveraging advanced analytics to find and mitigate current and possible future issues.
- Development, set-up and interpretation of advanced reports and BI models targeted to improve campaign results, enrich Teams with knowledge and educate clients.
- Delivery of data-driven insights and conclusions to internal Aleph teams (Account managers, Growth managers), clients, and Amazon Teams.
- Cross-functional Collaboration - Collaborate with internal teams (Leadership, Growth, Account management) to ensure technical solutions to ad campaigns
- Sales support - Assisting sales teams with relevant tech solutions to execute efficient ad campaign delivery
- Platform support - solving platform-related complications to ensure non-stop campaign flow (creatives, approvals, payments, policy, accounts, monitoring client-side issues)

**What You Need For This Role**:

- 3+ years of operational experience in roles related to Technical Support, Operations, Data Analysis, or Digital Media is ideal.
- Proficiency in English is a MUST.
- Advanced knowledge of Excel.
- Familiarity with data visualization tools like PowerBI, Tableau, or Data Studio is a plus.
- Experience with CRM and workflow tools.
- Experience working with Amazon platforms (e.g. Sponsored Products, Sponsored Brands, Sponsored Display) is a huge plus.
- Understanding of the agency environment is a plus.
- Strong time management, communication, and organizational skills are essential.
- Attention to detail and the ability to work effectively under pressure.
- Willingness to learn and contribute to process improvements is encouraged.

**What Will Make Us Really Love You**:

- You have an eye for detail
- You maintain a balance of being a true team player as well as having a competitive edge
- You have a positive attitude (training, resiliency, appreciate the growth from adversity)
- You are coachable and have proven ability to take and implement feedback
- You have the ability to engage and communicate with customers in a positive and approachable way
- You are a proven top performer in your work experience
- You have sales knowledge that you can bring to the table

**What You’ll Love About Us**:

- We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
- Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world
- Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

As a forward-thinking organization, we are constantly evolving and exploring new horizons. We're on a mission to extend the reach of advertisers and partners to more corners of the world and to amplify their success. We embrace change as an opportunity to learn, innovate, and grow. Our curiosity and resilience allow us to adapt to new challenges and seize new opportunities with confidence. Together, we can unlock and drive economic growth and power the digital ecosystem.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

**Aleph** is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our

  • Technical Support Specialist

    6 months ago

    مصر, Egypt Dafater Full time

    Embark on an exciting journey with Dafater, a trailblazer in software solutions! We're seeking a dynamic Technical Support Specialist to lead our customer assistance efforts. Ready to shape the future of client support and satisfaction? Join us and make your mark today! **Key Responsibilities**: - Maintain a deep understanding of our software products,...

  • Technical Support Specialist

    6 months ago

    مصر, Egypt NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Summary The technical support Specialist...

  • Technical Support Specialist

    6 months ago

    مصر, Egypt Rewaa Full time

    **Job Purpose** As a Technical Support Specialist, you will play a crucial role in providing exceptional technical support and assistance to our customers. You will be responsible for troubleshooting software issues, resolving customer inquiries, and ensuring a positive customer experience. This role requires a strong technical background, excellent...

  • Desktop Support Engineer

    6 months ago

    مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Technical Support Specialist Psg

    6 months ago

    مصر, Egypt Interact Technology Solutions Full time

    *Diagnose PCs, Notebooks and Workstation Hardware or Software faults for Interact Computer Stores customers. *Installing and configuring computer spare parts *Ability to detect the defective computer spare parts and replace it. *Support Interact Computer Stores customers either onsite, over the phone, remotely or as outsourcing staff. Job...

  • Billing Specialist

    6 months ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Customer Support Specialist

    6 months ago

    مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...

  • Technical Support Specialist

    6 months ago

    مصر, Egypt inDrive Full time

    , Egypt - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts resolution **Qualifications**: - Arabic language...

  • Technical Support Specialist

    6 months ago

    مصر, Egypt inDrive Full time

    , Cairo - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts resolution **Qualifications**: - Arabic language...

  • IT Support Specialist

    7 months ago

    مصر, Egypt Bupa Global Full time

    IT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...

  • Technical Support Specialist

    6 months ago

    مصر, Egypt inDrive Full time

    Egypt, Egypt - Office - Shift work - Junior - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts...

  • Technical Support Specialist

    6 months ago

    مصر, Egypt inDrive Full time

    Egypt, Cairo - Office - Shift work - Junior - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts...

  • Technical Support Specialist

    6 months ago

    مصر, Egypt inDrive Full time

    Egypt, Cairo - Office - Shift work - Junior - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts...

  • Technical Support Specialist

    6 months ago

    مصر, Egypt Incision Group BV Full time

    **About Us** **Recent Incision Innovations**: **Sterile Processing Program** We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we...

  • P2p Specialist

    6 months ago

    مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Application Support Specialist

    6 months ago

    مصر, Egypt Enozom Full time

    **Job brief**: First-level Application Support Specialist is required to join to support Enozom products users. **Responsibilities**: - Provide prompt and efficient technical support to clients. - Offering guidance on product usage, troubleshooting issues, and resolving any concerns that may arise. - Holding demo meetings with potential clients. - Holding...

  • Technical Support Support

    6 months ago

    مصر, Egypt inDrive Full time

    Office- Shift work- Junior- Now we're looking for a Customer Support Specialist in Egypt, who will work in the office.- If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV!**Responsibilities**: - Outgoing calls to clients - Conflicts resolution **Qualifications**: - Native...

  • Customer Support Specialist

    6 months ago

    مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...

  • Technical Support Specialist

    6 months ago

    مصر, Egypt FlairsTech Full time

    Details Required Experience 2 Department Customer Operations Career Level Position Location maadi **Skills**: - Sql server Jira Communication troubleshooting Technical Support Excellent English Zendesk Microsoft SQL Requirements and responsibilities - Acknowledge assigned cases and ask proper probing questions. - Provide accurate, timely responses and...

  • Technical Support Specialist Technical Support

    6 months ago

    مصر, Egypt Teleperformance Full time

    About the Company - Teleperformance is a French multinational company, It was established in Egypt in 2007, we have 4 sites in Cairo, 2 in Mohandseen and 2 in New Cairo We also Operate in countries such as Canada, USA, UK, Middle east - Highest Net Salary in the Market & Your Kpis paid in Euro equivalent About the Job Teleperformance Egypt is hiring...