IT Support Specialist

4 weeks ago

مصر, Egypt Bupa Global Full time

IT Support Specialist

**Job Description**:
**IT Support Specialist**

**Cairo, Egypt**

**Fixed Term Contract - 12 months**

**Full time, 40 hours per week**

**May be required to be part of a support callout rota**

We consider all types of flexibility, including locations, hours and working patterns.

**We make health happen**

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

As an IT Support Specialist at Bupa, your role is to provide expert technical analysis & fault resolution to Deskside, Software and Tech-Bar (where applicable) related problems and requests. You'll assist IT Colleagues in the resolution of infrastructure and software related support issues and provide an engaging and professional customer centric service that can be trusted and relied upon.

**How you'll help us make health happen**:

- You will need to be able to resolve customer IT support queries on a wide range of technologies.
- Provide second line fault resolution against SLA for hardware related technology
- Be part of the Tech-Bar rota which is our walk-up IT Service
- You will take ownership of Bupa incidents, providing a face-to-face first-time fault resolution where possible and advice and guidance on Bupa IT policies and process.
- Ensure that all interactions are logged in ServiceNow, updated, and progressed to resolution where possible
- Where a first-time fix is not available, ensure the customer is informed on progress as defined in the SLA and service design.
- You will work towards ensuring a positive customer IT experience for all our customers and attain high NPS scores in customer satisfaction.

**Key Skills / Qualifications needed for this role**:

- Logical approach with an aptitude for problem solving.
- Exceptional Customer Focus.
- Strong Communication skills, both written and face to face.

Technical knowledge and experience supporting and/or using Microsoft desktop products including but not limited to.
- Windows 10 and Apple Mac OS.
- Office 365 and associated products and services such as Teams, Yammer, Intune, SharePoint, Multi Factor Authentication etc.
- Security products - Bitlocker, Network Access Control, Cyberark, McAfee
- IOS, Android for Work, Android Mobile.
- SCCM, Active Directory, Azure AD.
- Understanding of infrastructure components (e.g., Network, Azure, Citrix, Genesys PureCloud - as applicable)
- Strong hardware diagnostic skills (Dell training provided)

Time Type:
Full time
Job Area:
IT
Locations:
Egypt - Cairo

  • Billing Specialist

    4 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Billing Specialist

    3 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Billing Specialist

    4 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Cash Applications Specialist

    3 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Credit Control Specialist

    4 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • P2p Specialist

    2 weeks ago

    مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Desktop Support Engineer

    4 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Credit Control Specialist

    3 weeks ago

    مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Sales and Digital Marketing Specialist

    4 weeks ago

    مصر, Egypt Sport Support Club IND Full time

    **Company Overview**: Join our team at Sport Support Club, a leading provider of innovative solutions in the sports industry based in the UAE. We are dedicated to supporting athletes, teams, and sports enthusiasts in achieving their goals. With a strong focus on growth and expansion, we are seeking a talented Remote Sales and Digital Marketing Specialist to...

  • Onsite Service Analyst

    4 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Credit & Collection Team Lead

    3 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Senior R2r Accountant

    3 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Customer Support Specialist

    3 weeks ago

    مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...

  • Customer Support Specialist

    2 weeks ago

    مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...

  • R2r Accountant

    3 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Technical Support Specialist

    2 months ago

    مصر, Egypt Emprego EG Full time

    **Job Purpose**: Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...

  • Application Support Specialist

    1 week ago

    مصر, Egypt Enozom Full time

    **Job brief**: First-level Application Support Specialist is required to join to support Enozom products users. **Responsibilities**: - Provide prompt and efficient technical support to clients. - Offering guidance on product usage, troubleshooting issues, and resolving any concerns that may arise. - Holding demo meetings with potential clients. - Holding...

  • Documentation Support Specialist

    2 weeks ago

    مصر, Egypt FlairsTech Full time

    Cairo / Alexandria - 2+ years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** The Documentation Support Specialist assists with translating documentation and training materials, both written and audio, to ensure product offerings are available in both of Canada’s official...

  • Production Support Specialist

    4 weeks ago

    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Talent Acquisition Specialist

    7 days ago

    مصر, Egypt Marcs DL Support Office Full time

    Our three brands are at the forefront of designer fashion, with a strong global presence and iconic heritage. We’re continuously growing and our ambition is huge - our brand essence isn’t complete without vibrant, collaborative and innovative people who share our values! We are currently looking for an experienced internal recruiter to join our busy HR...