Technical Support Specialist
1 week ago
Details
Required Experience 2
Department Customer Operations
Career Level
Position Location maadi
**Skills**:
- Sql server
Jira
Communication
troubleshooting
Technical Support
Excellent English
Zendesk
Microsoft SQL
Requirements and responsibilities
- Acknowledge assigned cases and ask proper probing questions.
- Provide accurate, timely responses and resolutions to client according to the SLA.
- Research knowledge base, old cases, and test different scenarios on his own.
- Help clients solving configuration/setup issues.
- Actively create and update internal and client-facing support knowledge base articles.
- Document cases well to reflect investigation done.
- Work on special projects as needed by the team lead.
- Engage with clients via differnt communication channels to investigate reported issues and help them fixing it.
- Communicate with other supporting departments ( R &D, cloud Ops, Product team. etc).
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