Production Support Specialist
16 hours ago
**Ready and hungry for a new adventure? You are definitely in the right place
We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.**Our Hiring Process**:
**2. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
- ____________________________________________________
**Envision Employment Solutions** is currently looking to hire a** **Production Support Specialist (WAY4)** **for one of our partners, a multinational financial services company.
**Summary**:
The Technical Support Specialist acts as the first point of contact for any incidents raised by the L1 team (OCC / CSE / Business) on the WAY4 platform.
The Technical Support Specialist retains responsibility of the issues/incidents, through to resolution, engaging and coordinating with other internal and external teams as necessary.
This is a key participant in the production work-stream, working alongside with engineers, business analysts and technical architects, ensuring fixes are ready to be taken into a development sprint and resolved.
**Responsibilities**:
- Act as point of contact for L1 support team
- Take responsibility for all issues and incidents raised to them
- Propose solutions to issues and incidents where L3 engineering support is not necessary
- Develop a deep technical understanding of the technologies used on the platform
- Contribute to the technical backlog, identifying areas of improvement in the platform from security, stability & performance
- Have a clear understanding of the platform roadmap, including participating in development of backlog tickets.
- Support incident managers coordinating with L3 engineering support
**Requirements**:
- Bachelor’s Degree in Computer Science or equivalent industry experience
- Trouble shooting and incident management for the card system and different integrations
- Handling the Level2 support for the Card Management System
- Knowledge about WAY4 Modules like Issuing, Acquiring, Advanced Application, Daily Procedures, Products, Tariff Management, Service Package, Accounting Schemes, Scheduler
- Trouble shooting and coordinating with product development team
- Server monitoring and deployment of fix on Unix and Windows Servers
- Functional testing and internal users training
- Ability to clearly communicate with all stakeholders
**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us
-
Customer Support Manager
7 days ago
مصر, Egypt Ghaleb Production House DMCC Full timeJob description We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. Customer Support Manager Responsibilities: Managing the customer...
-
Credit Control Specialist
5 days ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Product Specialist
3 weeks ago
مصر, Egypt ABB Full time**Product specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
-
Billing Specialist
4 days ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Customer Support Specialist
2 weeks ago
مصر, Egypt CEQUENS Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...
-
Customer Support Specialist
3 weeks ago
مصر, Egypt Teleperformance Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Product Specialist Ih
3 weeks ago
مصر, Egypt QuidelOrtho Full time**The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...
-
Oncology Product Specialist
7 days ago
مصر, Egypt Novartis Full timeTogether we will shape the future of Sandozare you ready to make a difference? We are seeking a highly motivated Oncology Product Specialist to join our team. - Responsible for achieving sales targets and promoting the products to health care professionals for a specific account, product or a given territory in an Oncology specialty area. - Accountable for...
-
Product Specialist
3 weeks ago
مصر, Egypt Astellas Full timeAlgemene informatie Vacatureadvertentie Product Specialist Locatie Egypte Functie/Business Area Sales & Account Development Afdeling Sales Werkcategorie Arbeidsovereenkomst voor onbepaalde tijd Functiebeschrijving Product Specialist **About Astellas**: At Astellas we can offer an inspiring place to work and a chance to make your mark in doing...
-
Sales Support Specialist
3 weeks ago
مصر, Egypt Nestle Middle East Full timeThe Role Position Snapshot Location: Cairo City, Egypt Company: Nestlé Business Services. Full-time Position Summary Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a...
-
Cloud Product Specialist vois
5 days ago
مصر, Egypt Vodafone Full time**Role purpose**: We are on a mission to build a world class Cloud & Security business that champions customer experience, delivering an innovative, integrated & comprehensive portfolio designed for Enterprise, SME, and mid-market customers. The Cloud Infrastructure Services offering, provides simple low-cost services for SMEs to enable them to adopt Cloud...
-
Digital Support Specialist
2 weeks ago
مصر, Egypt Vodafone Full time**Description**: As a Digital Support Specialist you get to work in a flex open space, with a scrum master to help guide the process and a product owner to represent the business’ needs. **Job Responsibility**: - Ensure environment stability, availability ,security and performance through SLO’s, SLA’s and automation enforcement. - Develop and...
-
Product Marketing Specialist
16 hours ago
مصر, Egypt Pelcro Full time**About Pelcro** Pelcro is an enterprise-class subscription and membership management platform with clients across the globe. We support diverse industries such as Media, SaaS, Wellness, Subscription boxes, E-Learning, and more! Our mission is to help drive new opportunities for online businesses by providing a simple solution for reoccurring payments and...
-
Respiratory Product Specialist
7 days ago
مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time**MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. MultiCare has +22 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for...
-
Technical Support Specialist
3 weeks ago
مصر, Egypt Teleperformance Full time#New_Launching_Account Teleperformance is #Hiring a Technical support specialist for the USA Market, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their billing inquiries, and solve their problems Requirement: - Fluency in English is a must. - Grads...
-
R2r Accountant
2 weeks ago
مصر, Egypt Informa Global Support Full timeCompany Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
R2r Accountant
2 weeks ago
مصر, Egypt Informa Global Support Full timeCompany Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Cloud Product Specialist
2 weeks ago
مصر, Egypt Vodafone Full timeRole purpose: We are on a mission to build a world class Cloud & Security business that champions customer experience, delivering an innovative, integrated & comprehensive portfolio designed for Enterprise, SME, and mid-market customers. Cloud Value Added Services is a key pillar in our strategy to help us in this space. To realise our ambition, we are...
-
Product Specialist
7 days ago
مصر, Egypt DMC For Medical Supplies Full timeSummary DMC is a well-established medical supplies company and a sole agent for (Medtronic, Merit Medical Systems, and Molnlycke) with diversified scope in both distributing and marketing medical devices. DMC has +20 years of prominent existence in the local market. DMC Egypt is located in AlFostat City - Old Cairo and its HQ at Old Cairo as well. Vacancy:...
-
Executive Product Specialist
2 weeks ago
مصر, Egypt Novo Nordisk Full time**Rare Disease Product specialist** Are you passionate about making a difference and improving the lives of people with haemophilia and short stature? NN Egypt has three inspiring openings for the position of Rare disease product specialist in Cairo, Giza and Alexandria. As a Product Specialist, you will be a member of one of the affiliate's business units,...