IT Infrastructure Support Engineer

7 months ago


مصر, Egypt PetroApp Full time

PetroApp, a leading company in the automotive industry, is seeking a skilled and dedicated IT Infrastructure Support Engineer to join our team. As an IT Infrastructure Support Engineer at PetroApp, you will be responsible for maintaining and supporting the company's IT infrastructure, ensuring smooth operations and resolving technical issues.

In this role, you will collaborate with cross-functional teams to provide technical support, troubleshoot system problems, and implement solutions. You will also play a key role in ensuring the security and stability of our infrastructure. If you have a strong background in IT infrastructure support and are passionate about delivering excellent technical support, we want to hear from you.

**Responsibilities**:

- Monitor and maintain the company's IT infrastructure, including servers, networks, and other hardware components.
- Provide technical support for hardware, software, and network-related issues.
- Troubleshoot system failures or bugs and implement solutions to resolve them.
- Perform regular preventative maintenance tasks to ensure smooth operations of the infrastructure.
- Collaborate with cross-functional teams to identify and implement improvements to the IT infrastructure.
- Ensure compliance with security protocols and implement measures to protect the infrastructure against cyber threats.
- Create and maintain documentation for IT procedures and infrastructure configurations.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in Active Directory
- Proven experience in IT infrastructure support, administration, or related roles.
- Strong knowledge of networking principles and protocols.
- Experience with server administration and maintenance, including hardware and operating systems.
- Proficient in troubleshooting and resolving hardware, software, and network-related issues.
- Working knowledge of cybersecurity principles and best practices.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.

**Benefits**
- Competitive salary and benefits package.
- Opportunity to work on cutting-edge technology with a passionate team.
- Career growth and development opportunities.
- A collaborative and inclusive work environment.
- The chance to make a significant impact on an innovative product.



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