CRM Manager

1 month ago


Cairo, Cairo, Egypt adidas Full time

PURPOSE AND OVERALL RELEVANCE TO ORGANIZATION

To drive best-in-class CRM across MENA region via long-term channel's strategy planning considering both global direction and local specific as well as via strong and flawless execution of CRM calendar and various range of initiatives. Digital will continue to be a key pillar of brand strategy at adidas ensuring the consumer facing communications are always premium, seamless, locally relevant, and personalized.

KEY RESPONSIBILITIES

  • CRM calendar execution through comms briefing, approval, and scheduling in close collaboration with external local agencies via special digital platforms. Rigid following of briefing SLA set by the agencies. Comms include e-mails, push notifications, SMSs and WA messages.
  • Monthly CRM reporting including KPI's tracking, analysis of channel's & particular comms' performance, highlights/lowlights, and corrective action plan (if necessary).
  • Managing of specific CRM projects (new markets roll out, optimizations, enhancements etc.).
  • Managing CRM budget (agency fees, new roll outs and pilots).
  • Managing external agencies on day-to-day basis and also in the development of new initiatives and tools.
  • Develop an overall CRM Strategy in conjunction with the regional and local teams for all enabled MENA countries including:
    • targets' setting (traffic/ revenue web/app per country) and approval with key stakeholders;
    • separate strategies for focus markets (UAE, KSA, Egypt);
    • capabilities expansions meaning new markets roll out;
    • global and local initiatives roll outs.
  • Mid-term planning via creating and managing MENA CRM calendar for all digital marketing and retail campaigns across the region. Being flexible enough to accommodate all the changes in the launches or to execute reactive campaigns but still delivering flawlessly execution.
  • Managing relationships with necessary global and regional teams, keeping them regularly informed on the projects (as per established process).
  • Regularly searching for any best practices, latest innovations & digital concepts, competitor activity to be integrated whilst remaining consistently abreast of current CRM tools and techniques.

KPI'S

  • Business KPIs: Web traffic, Web + App revenue (as per set targets).
  • CRM metrics: Open rate, Click rate in-line with industry benchmarks or above; consumer sentiment tracking & maintenance of healthy opt out rate.
  • Campaigns briefing: 80% of in-time briefs, 0 grammar/punctual mistakes & broken links in consumer facing comms.

KEY RELATIONSHIPS

  • Global teams: Digital, Digital Activation, Consumer Engagement & CRM, Membership, Hype Operations, Marketing.
  • Regional teams: EM HUB (Membership & CRM, Brand comms), other clusters/markets CRM leads, E-commerce SP&E, Digital Consumer Experience and Campaigns Ops.
  • Local teams: Brand Marketing (OMNI, Key city, SPOMA, CTC, Newsroom, MOPs), DTC, Supply Chain, local agencies.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Cross-functional Marketing knowledge in sport and/or fashion/lifestyle categories (FMCG or sporting goods industry candidates preferred).
  • Attentive to the details and highly organized. Ability to work with big volumes of campaigns (different scale & coverage) and in multi-language environment.
  • Strong analytical skills: an ability to analyze CRM channel performance and related data to improve strategic decision making or execute short-term reactive initiatives.
  • Ability to work in ever-changing environment and under pressure keeping focus on delivering the results.
  • Experience in project management – including critical path management to deliver projects on time and within budget.
  • Strong communication skills: written, oral and presentation.
  • Deep-routed understanding of digital landscape and experience in CRM production process and technical nature of developing CRM initiatives.
  • Demonstrated understanding and experience in delivering solutions or services via new and emerging technologies.

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

  • University degree in Marketing.
  • Proven previous experience (minimum 3 years) in either agency (CRM) or a client-side CRM role.
  • Fluency in English both spoken and written is mandatory. Arabic is a plus.
  • Adobe Analytics user (optional).


  • Cairo, Cairo, Egypt Johnson & Johnson Full time

    Janssen NEMA is recruiting for a Customer Experience Lead for Near East, Maghreb and Africa (NEMA) to be located in Egypt, Morocco, Algeria or Lebanon. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are...


  • Cairo, Cairo, Egypt Grundfos Full time

    The Customer Sales and Support Center Manager is to provide leadership, direction, supervision, process efficiency and process improvement for their respective team and to ensure that Grundfos is exceeding the support expectations of the customer base and the organization. The CSSC Manager will focus on the development of their team as well as the...

  • Admin & Admin Sales

    3 weeks ago


    Cairo, Cairo, Egypt سمارت سيتي Full time

    Coordinate arrangements, meetings and/or conferences as assigned.Take dictation and write correspondence.Compile proofread and revise drafts of documents and reports.Daily record keeping and filing of documents.Prepare reports, presentations and correspondence accurately and swiftly.Create and organize information and generate reference tools for easy...


  • Cairo, Cairo, Egypt Accor Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Cairo, Cairo, Egypt SAP Full time

    Job SummaryTerritory and Account ManagementDrive incremental revenue within assigned territory –closing deals end to end to meet or exceed quota Take on territory coverage, forecasting, planning & strategy and effectively communicating and updating plan with key stakeholders in low level cases Work with Field Sales, Presales, solution sales, and other key...


  • Cairo, Cairo, Egypt SAP Full time

    Job SummaryProvides leadership and drives the execution of growth plans across the target market Guides efforts to develop local capabilities with time, enabling market leadership to respond most quickly to growth opportunities Drives syndication of best practice programs, tools, methods and processes to accelerate profitable performance Identifies,...


  • Cairo, Cairo, Egypt Media Guide Full time

    Job description:Proven Sales Experience: Minimum of 3 years in B2B sales, preferably in the exhibition or events industry.Excellent Communication Skills: Ability to effectively communicate with diverse stakeholders, including clients, prospects, and internal teams.Target-Driven: Demonstrated success in meeting or exceeding sales targets consistently.Team...


  • Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full time

    Job Requisition ID: 159443 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Sales Internship

    1 month ago


    Cairo, Cairo, Egypt Jungleworks Full time

    Roles and Responsibilities:Identify and generate new business opportunities by proactively prospecting and qualifying potential clients.Conduct thorough market research to understand customer needs, industry trends, and competitive landscape to effectively position and differentiate our software solutions.Engage with decision-makers and key stakeholders,...


  • Cairo, Cairo, Egypt Grundfos Full time

    Do you enjoy supporting customers solving technical matters? Are you eager to join a company that is dedicated towards global climate efforts enabling a sustainable transition? As our CSSC Back Office Engineer for Industry, you will actively contribute to an efficient, productive, and collaborative CSSC Hub team by providing professional and effective...

  • Sales Internship

    4 weeks ago


    Cairo, Cairo, Egypt Jungleworks Full time

    "We are seeking highly motivated and ambitious top college freshers to join our dynamic software sales team. This internship is convertible to full-time Software Sales Associate position. You will play a crucial role in driving our company's growth by promoting and selling our cutting-edge software products and solutions to clients. This is an excellent...


  • Cairo, Cairo, Egypt Smart Up Software Solution Full time

    DescriptionWe are looking for a software salesperson who is passionate about joining our team in the software industry, POS software, ERP and hotel management software.As a software sales representative, you will be responsible for increasing sales and generating revenue by promoting and selling our cutting-edge software solutions to potential customers.You...


  • Cairo, Cairo, Egypt SAP Full time

    Job SummaryThe primary purpose of the DDM Sales Executive is to achieve their overall revenue goal. In order to achieve this goal, the Product Sales Executive must create a complete territory business plan that generates at least 3x their quota in pipeline opportunity. The Solution Sales Executive is responsible to identify and qualify opportunities, develop...


  • Cairo, Cairo, Egypt adidas Full time

    Purpose and overall relevance to organization: The Specialist Digital Activation will be responsible for developing creative campaigns and delivering compelling and persuasive digital content across various online channels, including the lead for adidas EMC on Confirmed. Digital will continue to be a key pillar of brand strategy at adidas ensuring the...

  • Senior Associate

    4 weeks ago


    Cairo, Cairo, Egypt CRIF S.p.A. Full time

    CRIF is a global company which supports and creates value for financial institutions, businesses and consumers, in a way in which they can make informed decisions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia). CRIF is currently the market leader in continental...

  • Community Engager

    1 month ago


    Cairo, Cairo, Egypt Careem Full time

    Job SummaryThe Social Media Moderator (Community Management Executive) is responsible for advocating the brand on all social media networks. They have a deep understanding of the brand's social persona and guidelines and are accordingly able to actively engage with and grow the online community.Key responsibilities include:A-Z customer relations responsible...


  • Cairo, Cairo, Egypt PGBPGNGLOBAL Full time

    Job LocationCairoJob DescriptionDid you know P&G invented the concept of brands and brand management?Over the years, we have remained consistently state of the art in marketing, always finding new and exciting ways to reach consumers, from the classic store to the most sophisticated digital technology. This is why some of the world's best marketing pros and...

  • Customer Service

    1 month ago


    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...

  • Associate CRM Manager

    1 month ago


    Cairo, Egypt MAGRABi Retail Group Cairo, Egypt Full time

    Develop, implement & optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications) to target different customers segments.Prepare, update & optimize the campaigns calendar in alignment with Creative, merchandising & operations teams.Identify new CRM...


  • Cairo, Egypt MAGRABi Retail Group Cairo, Egypt Full time

    Develop, implement & optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications..) to target different customers segments.Prepare, update & optimize the campaigns calendar in alignment with Creative, merchandising & operations teamsSetup and manage...

  • CRM Manager

    1 month ago


    Cairo, Egypt adidas Full time

    PURPOSE AND OVERALL RELEVANCE TO ORGANIZATION To drive best-in-class CRM across MENA region via long-term channel’s strategy planning considering both global direction and local specific as well as via strong and flawless execution of CRM calendar and various range of initiatives. Digital will continue to be a key pillar of brand strategy at adidas...


  • Cairo, Egypt Profits Square Full time

    1Customer Relationship Management: Utilize the CRM system to effectively manage customer inquiries requests and orders. Build strong relationships with customers by providing exceptional communication and service. Proactively manage customer expectations throughout the car buying process.2Complaint Handling & Resolution: Be...

  • CRM Specialist

    1 month ago


    Cairo, Egypt Talaat Moustafa Group Full time

    Job DescriptionThe CRM Specialist is responsible for monitoring the departments that provide Al Rehab or Madinaty's residents with services needed.He/She will follow up on clients requests and make sure that they are met on a timely manner.Scope of work: a number of buildings or a residential zoneConstantly analyze, examine and monitor that the facility...


  • Cairo, Egypt 2P Perfect Presentation Full time

    Responsibilities:Meeting with project managers to determine CRM needs.Developing customized solutions within the Salesforce platform.Designing, coding, and implementing Salesforce applications.Creating timelines and development goals.Testing the stability and functionality of the application.Troubleshooting and fixing bugs.Writing documents and providing...


  • Cairo, Egypt Deloitte Cairo, Egypt Full time

    Design and produce dashboards/reports to provide in-depth analysis of the Sales data as per requestPerform day-to-day CRM related activities, including but not limited to verifying, classifying, computing, posting and recording clientsHandle the maintenance of CRM contact data records for the organization and continuously look for improvement to increase the...


  • Cairo, Egypt Careem Egypt Full time

    Collaborate with the Marketing teams and CRM Manager to manage, create, and deploy day-to-day campaignsManage the campaign execution process for growth hacks to ensure regularly-scheduled sends are completed in a timely fashion, and that unscheduled sends are executed in accordance with pre-agreed customer deadlinesBuild emails, Push Notifications, In-app,...

  • Account Manager

    1 month ago


    Cairo, Egypt BayanTech Full time

    ResponsibilitiesServe as the lead point of contact for all customer account management mattersBuild and maintain strong longlasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our...

  • Sales Manager Tourism

    1 month ago


    Cairo, Egypt Smile Makers Tourism LLC Full time

    Meet periodically with sales management or sales personnel to review sales activity funnel (CRM tool), customer retention and relationship activities, review sales performance compared to goal, production and training needs Plan and schedule special events providing post-event evaluation Weekly forecasts Daily sales calendar Quarterly Staffing...

  • Sales Account Manager

    1 month ago


    Cairo, Egypt Queen Tech Solutions Full time

    Job DescriptionWe are looking for a qualified Sales account manager to join our team.You will be responsible for developing long-term relationships with customers and overseeing sales.Should be able to grow our business by building successful, long-term client relationships. and acting as a point of contact.Software Solutions Experience in different...


  • Cairo, Egypt Project Growth Full time

    A warm, energetic and intelligent daily Governess/Nanny is sought for a family living in Chelsea for their five year old ;The Governess/Nanny must have excellent nanny experience, have worked within a private home before and provide full care for the A background in education or prior experience in setting fun and educational activities and games will be a...


  • Cairo, Egypt waffarha.com Full time

    Job Description Managing accounts for long-term success. Establishing a good rapport with clients.  Developing new sales opportunities.  Supervising representatives to ensure increased sales. Preparing reports on accounts and transactions.  Tracking account targets.  Monitoring salesJob RequirementsBusiness, marketing, or similar degree.Proven...


  • Cairo, Egypt Palladium Group, Inc. egypt Full time

    Responsibilities:Identifying key values in existing and developing projects.Analyzing data, research materials, and product reports.Producing excellent research and reports on product values and applications.Consulting with other stakeholders to ensure products align with client expectations.Managing client relationships proactively and developing excellent...


  • Cairo, Egypt Bosta Egypt Full time

    Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levelExperience in delivering client-focused solutions based on client needsProven ability to manage multiple tasks at a time while paying strict attention to detailExcellent listening, negotiation, and presentation...


  • Cairo, Egypt Vodafone Mea Egypt Full time

    Responsibilities:• MVNO (Mobile virtual network operator).• IT Enterprise Application Upgrades, Database Upgrades, Infrastructure & OS Upgrades & Shadow IT & Oracle Application Stack.• IT Provisioning experience (Oracle Communications ASAP)• Oracle IT Stack and Amdocs Stack.• Oracle Stack Applications (CRM & Order Management, Billing...


  • Cairo, Egypt al futtiam Full time

    Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...

  • Functional Consultant

    1 month ago


    Cairo, Egypt CompactSoft International Full time

    Functional/ Technical skills:1 to 3 years consulting experience in Microsoft Dynamics CRM with focus on business modeling and software implementation.At least 2 successful Dynamic CRM implementation projectsJob Description:Managing Microsoft Dynamics CRM implementation projectsProvide consulting, programming, training, installation and support for clients...


  • Cairo, Egypt Dubizzle Egypt Full time

    Manager, Key Account Management - Real EstateQualifications A bachelor's degree in business, marketing, sales or a related field preferred Experience 8+ years of experience is required2+ years in a managerial role5+ year work experience in B2B sales and account managementExperience in e-commerce, internet and/or digital media Knowledge Written and...


  • Cairo, Egypt Bonbell Full time

    Identify new clients by researching and creating networking opportunities.Identify prospects, set appointments, make effective qualifying sales calls and manage sales cycle to close new business in all service categories.Follow up on leads and inquiries to convert them into sales opportunities.Represent the company’s services, using consumer research...