Operations Quality Coach

Responsibilities :• Monitor & score all types of customers’ transactions remote & side by side based on the Quality Monitoring Forms.• Coach errors (non-critical and critical errors) made by CSRs and monitored by the QA team as well as recognition for CSRs with 0 error calls.• Create and update call scenarios for new and existing...

Job DescriptionMonitor remote/side by side calls.Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons.Analyze customer complaints and bad ratings and set an action plan.Analyze quality scores and share the insights along with the action plan to improve QA scores and processes.Report the repeated...

• Develop and maintain technical learning paths for the incident management teams in different Data, voice and cloud tracks • Identify knowledge gaps within the operations area , analyze training needs and set up a training plan• Conduct performance quality review of all team members to ensure operation standards and KPIs are...

Provide expert guidance and coaching to product teams on agile product development methodologies, best practices, and frameworksCollaborate with product teams to define and refine product visions, roadmaps, and strategies based on agile principles and customer-centric approachesCoach and mentor individuals and teams on agile practices related to the product...

Position Overview:The candidate will be responsible for contacting patients that are eligible for enrollment and providing necessary wellness coaching to reduce or eliminate high-risk behaviors; encouraging adoption of habits that are conducive to a higher quality of life; helping IQVIA's patients coordinate medical care and understand any medical conditions...

Monitor the service operations to ensure that they comply with SOKNA's policy , regulations and standards.Accountable for the quality delivered by the Field Coordinators teamSupervise the Field Coordinators while providing the service on the ground and to be updated with the daily issues.Provide continuous performance evaluations for team members ,...

Quality Assurance Program Development: Design and implement a comprehensive quality assurance program aligned with industry standards and client requirements.Establish key performance indicators (KPIs) and quality metrics to measure and evaluate operational performance. Process Evaluation and Improvement:Conduct regular audits and assessments of operational...

A multinational real estate company in Egypt is looking for Operation Quality Control Manager. - Main duty is to ensure that all the process and polices of the sales department are completed. - Strategic Planning and Business Planning. - Perform quality controls and monitor production KPI’s. Bachelor's degree Form 8 to 9 years of experience. Real estate...

Knowledge and Experience of Travel IndustryExceptional listening and analytical skillsUnderstanding on Quality toolsAbility and willingness to work 24X7 (including night shifts)Excellent written and verbal communication skillsDemonstrated ability to work well in a team environmentExcellent written and verbal communication skills in German " C1 " & in English...

NOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...

Responsibilities:• Manage the provision of analytical services and technical leadership to all plant’s operations through; informal and formal training of personnel , prevention and resolution of quality issues and reduction of process variability.• Assure Quality department staff and line personnel conducting quality tests are competent and...

Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targetsIdentify risks, deliver feedback and recommendations on audited interactions within the specified timelinesConduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&ALead calibration & transactions check...

Responsiblity;Reporting to the Chief Operating Officer about company processes and procedures.Developing company policies and ensuring compliance.Improving business functionality to align with core business objectives.Planning and managing projects and contributing to product innovation.Tracking operational costs toward maintaining profit-margins.Promoting...

· Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets· Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines· Conduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&A· Lead...

Responsibilty:Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that...

Reports To: Operation Manager Compensation: Base pay ranges BTW 1500USD 2500USD monthly + other benefits Our client is a renowned Civil Engineering Building and Construction firm located in Port Harcourt Nigeria. The Company is seeking to hire a competent Mechanic Workshop Manager that will be charged with the strategic and operational responsibilities...

Resposiblity;Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that...

University graduate with qualification in Mechanical/ chemical Engineering, or equivalent technical degrees with hands on experience in Aviation or terminal operations.8 to 10 years of in field operations experience in a complex environment.Supervision experience, Teamwork building and coaching to draw out the best of subordinates.Effective communication...

Monitor Agents calls and review emails for accuracy of information and call handling standardsEnsure that Agents are delivering a high level of customer service using call driver analysis, repeat caller analysis and other data consolidation toolsVerify that agents are providing accurate solutions to customersRecord evaluations utilizing departmental quality...

Lead Business Distribution excellence - Create distribution strategy and blue print for respective geography - Implementation of efficient Supply chain mechanism to create sustainable partner ROI models - Partner life cycle management : onboarding, performance evaluation & improvement Retail excellence - Ensure optimum outlet extraction through market inputs...