Quality Coach

Job DescriptionMonitor remote/side by side calls.Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons.Analyze customer complaints and bad ratings and set an action plan.Analyze quality scores and share the insights along with the action plan to improve QA scores and processes.Report the repeated...

• Develop and maintain technical learning paths for the incident management teams in different Data, voice and cloud tracks • Identify knowledge gaps within the operations area , analyze training needs and set up a training plan• Conduct performance quality review of all team members to ensure operation standards and KPIs are...

Knowledge and Experience of Travel IndustryExceptional listening and analytical skillsUnderstanding on Quality toolsAbility and willingness to work 24X7 (including night shifts)Excellent written and verbal communication skillsDemonstrated ability to work well in a team environmentExcellent written and verbal communication skills in German " C1 " & in English...

Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targetsIdentify risks, deliver feedback and recommendations on audited interactions within the specified timelinesConduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&ALead calibration & transactions check...

· Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets· Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines· Conduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&A· Lead...

NOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...

Responsibilty:Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that...

Resposiblity;Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that...

Monitor Agents calls and review emails for accuracy of information and call handling standardsEnsure that Agents are delivering a high level of customer service using call driver analysis, repeat caller analysis and other data consolidation toolsVerify that agents are providing accurate solutions to customersRecord evaluations utilizing departmental quality...

Quality Assurance Program Development: Design and implement a comprehensive quality assurance program aligned with industry standards and client requirements.Establish key performance indicators (KPIs) and quality metrics to measure and evaluate operational performance. Process Evaluation and Improvement:Conduct regular audits and assessments of operational...

Responsibilities:• Manage the provision of analytical services and technical leadership to all plant’s operations through; informal and formal training of personnel , prevention and resolution of quality issues and reduction of process variability.• Assure Quality department staff and line personnel conducting quality tests are competent and...

Manage the quality in project for SYS/SW Scope:Define SYS/SW Quality Targets of the project. Plan SYS/SW QA activities in collaboration with the SYS & SW Project Management and Project Quality Lead to reach the Quality targets of the project. Monitor the progress of Quality activities.Perform the SYS/SW Milestone Quality Audits (CheckPoints)Identify Quality...

Reports To: Operation Manager Compensation: Base pay ranges BTW 1500USD 2500USD monthly + other benefits Our client is a renowned Civil Engineering Building and Construction firm located in Port Harcourt Nigeria. The Company is seeking to hire a competent Mechanic Workshop Manager that will be charged with the strategic and operational responsibilities...

Manage all quality assurance compliance activities including but not limited to GMP and pharmaceutical quality system compliance, gap analysis, internal audits, supplier audits, quality risk management and GMP training. Duties and responsibilities: Prepare, update and train people on procedures relevant to pharmaceutical quality system compliance, gap...

• Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams.• Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & Conduct targeted coaching sessions to address specific areas of...

JD Scrum MasterA Scrum master is responsible for ensuring that the Scrum team follows the processes that were agreed Keeping obstacles and distractions out of the teams path is one of the responsibilities of the Scrum In this role, the individual acts as the interface between the Scrum team and other people or Scrum Master Responsibilities Implement...

KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:Maintains an accurate daily log that reflects all sales activities in the dealership.Reviews daily inventory to ensure the proper mix of grounded stock for maximum turnover efficiency.Review and monitor customer preference, demands, and operational records to boost sales.Analyse each showroom s vehicle...

Develop and deliver software applications and/or modules, and integrate with other up and running systems.Business Intelligence dashboards development and administration (ex: QlikView Desktop and Server).Study systems flow, data usage and work processes following the software development lifecycle.Designing and implementing new solutions and architectures...

NOK Human Capital is hiring CS Training & QA Manager for IntouchCX a global BPO leader in customer support industry.About The Job We are seeking a Training and Quality Manager to deliver extraordinary results for our clients. Working closely with multiple departments this role is responsible for identifying areas of opportunity developing solution plans...

Develop standardized production, quality, and customer-service standardsIdentify potential risks before they become a problem, focusing on root cause analysis and preventive actionPerform internal and external quality audits and compile detailed reports of findingsBuild a strong team through coaching, mentoring, specific training and performance evaluations