German Quality Coach

Responsibilities :• Monitor & score all types of customers’ transactions remote & side by side based on the Quality Monitoring Forms.• Coach errors (non-critical and critical errors) made by CSRs and monitored by the QA team as well as recognition for CSRs with 0 error calls.• Create and update call scenarios for new and existing...

• Develop and maintain technical learning paths for the incident management teams in different Data, voice and cloud tracks • Identify knowledge gaps within the operations area , analyze training needs and set up a training plan• Conduct performance quality review of all team members to ensure operation standards and KPIs are...

Knowledge and Experience of Travel IndustryExceptional listening and analytical skillsUnderstanding on Quality toolsAbility and willingness to work 24X7 (including night shifts)Excellent written and verbal communication skillsDemonstrated ability to work well in a team environmentExcellent written and verbal communication skills in German " C1 " & in English...

· Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets· Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines· Conduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&A· Lead...

Responsiblity:Gauging clients' requirements and how coaching might best address these.Delineating clients' goals through ongoing discussions thereof.Identifying internal and contextual roadblocks, and then devising plans to ameliorate these.Teaching useful emotional and behavioral regulation techniques.Collaborating with clients to develop action...

Position Overview:The candidate will be responsible for contacting patients that are eligible for enrollment and providing necessary wellness coaching to reduce or eliminate high-risk behaviors; encouraging adoption of habits that are conducive to a higher quality of life; helping IQVIA's patients coordinate medical care and understand any medical conditions...

Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targetsIdentify risks, deliver feedback and recommendations on audited interactions within the specified timelinesConduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&ALead calibration & transactions check...

NOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...

Responsibilty:Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that...

Resposiblity;Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that...

Monitor Agents calls and review emails for accuracy of information and call handling standardsEnsure that Agents are delivering a high level of customer service using call driver analysis, repeat caller analysis and other data consolidation toolsVerify that agents are providing accurate solutions to customersRecord evaluations utilizing departmental quality...

**LOCATION**: Remote Work **SCHEDULE**: Part-time *** Are you eager to build a career in Quality Assurance (QA)? TalentKompass Deutschland, a leading Human Resources company based in Germany, invites you to join our prestigious client, a reputable Management Consulting firm, as a Quality Assurance Intern. This remote position offers a unique opportunity...

About FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

· Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets· Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines· Conduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&A· Lead...

Quality Assurance Program Development: Design and implement a comprehensive quality assurance program aligned with industry standards and client requirements.Establish key performance indicators (KPIs) and quality metrics to measure and evaluate operational performance. Process Evaluation and Improvement:Conduct regular audits and assessments of operational...

Responsibilities:• Manage the provision of analytical services and technical leadership to all plant’s operations through; informal and formal training of personnel , prevention and resolution of quality issues and reduction of process variability.• Assure Quality department staff and line personnel conducting quality tests are competent and...

Manage the quality in project for SYS/SW Scope:Define SYS/SW Quality Targets of the project. Plan SYS/SW QA activities in collaboration with the SYS & SW Project Management and Project Quality Lead to reach the Quality targets of the project. Monitor the progress of Quality activities.Perform the SYS/SW Milestone Quality Audits (CheckPoints)Identify Quality...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

Reports To: Operation Manager Compensation: Base pay ranges BTW 1500USD 2500USD monthly + other benefits Our client is a renowned Civil Engineering Building and Construction firm located in Port Harcourt Nigeria. The Company is seeking to hire a competent Mechanic Workshop Manager that will be charged with the strategic and operational responsibilities...

Manage all quality assurance compliance activities including but not limited to GMP and pharmaceutical quality system compliance, gap analysis, internal audits, supplier audits, quality risk management and GMP training. Duties and responsibilities: Prepare, update and train people on procedures relevant to pharmaceutical quality system compliance, gap...