Technical Quality Coach-German SpeakerVOIS

Job DescriptionMonitor remote/side by side calls.Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons.Analyze customer complaints and bad ratings and set an action plan.Analyze quality scores and share the insights along with the action plan to improve QA scores and processes.Report the repeated...

Responsibilities :• Monitor & score all types of customers’ transactions remote & side by side based on the Quality Monitoring Forms.• Coach errors (non-critical and critical errors) made by CSRs and monitored by the QA team as well as recognition for CSRs with 0 error calls.• Create and update call scenarios for new and existing...

Knowledge and Experience of Travel IndustryExceptional listening and analytical skillsUnderstanding on Quality toolsAbility and willingness to work 24X7 (including night shifts)Excellent written and verbal communication skillsDemonstrated ability to work well in a team environmentExcellent written and verbal communication skills in German " C1 " & in English...

Candidates should hold a doctorate / Ph.D. in Computer science, Information Systems or a closely related field as well as a track record of internationally published research in enterprise systems, business analytics, data mining, e-government, and/or business process management. Teaching assignments encompass graduate and undergraduate programs, including...

· Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets· Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines· Conduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&A· Lead...

Design: Responsible for software applications design according to design best practices and customer needs.Ensure all the technical team has a full understanding of the project design. Responsible for implementing the business requirements adhering to the design document of the project.Reporting:-Report accurate and clear status about technical team...

Speak our language!We are Lingoda. Our mission is to build bridges through lifechanging language learning.Lingoda is a fastgrowing online language school aspiring to provide a humancentric personalised and seamless learning experience unmatched by competitors.In our teacherled classes supported by the latest technologies and a unique curriculum you have the...

Client facing.Delivers high quality technical projects on time and to budget.Ability to understand the technical complexities of multi-tiered web solutions and systems integration, their underlying technologies and the latest technical tools. Ability to validate Technical Architecture, and Design for smaller or common use case architectures. Ability to...

Responsibilities:• Manage the provision of analytical services and technical leadership to all plant’s operations through; informal and formal training of personnel , prevention and resolution of quality issues and reduction of process variability.• Assure Quality department staff and line personnel conducting quality tests are competent and...

Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targetsIdentify risks, deliver feedback and recommendations on audited interactions within the specified timelinesConduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&ALead calibration & transactions check...

NOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...

Responsibilty:Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that...

Resposiblity;Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that...

Monitor Agents calls and review emails for accuracy of information and call handling standardsEnsure that Agents are delivering a high level of customer service using call driver analysis, repeat caller analysis and other data consolidation toolsVerify that agents are providing accurate solutions to customersRecord evaluations utilizing departmental quality...

About FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

· Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets· Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines· Conduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&A· Lead...

Create projects’ strategy and plan for handling potential challenges aheadFollow-up team performance to ensure their alignment with projects quality, time frame, budget, contract deliverables and standards. Ongoing coordination with other disciplines (Mechanical, structural, electrical, etc.) to ensure design requirements are compatible with...

Reports To: Operation Manager Compensation: Base pay ranges BTW 1500USD 2500USD monthly + other benefits Our client is a renowned Civil Engineering Building and Construction firm located in Port Harcourt Nigeria. The Company is seeking to hire a competent Mechanic Workshop Manager that will be charged with the strategic and operational responsibilities...

Quality Assurance Program Development: Design and implement a comprehensive quality assurance program aligned with industry standards and client requirements.Establish key performance indicators (KPIs) and quality metrics to measure and evaluate operational performance. Process Evaluation and Improvement:Conduct regular audits and assessments of operational...

Responsibilty:Reviewing our manufacturing specifications to identify materials needed for production.Researching, sourcing, and assessing the best vendors to supply the necessary materials.Visiting vendor facilities and observing the manufacturing environment to review and assess their procedures.Performing regular quality control audits to ensure vendors...