Quality Analyst
1 month ago
- Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets
- Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines
- Conduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&A
- Lead calibration & transactions check sessions with cross function teams to ensure quality standards are maintained
- Produce and monitor variance and flux analysis for identifying improvement opportunities
- Perform regular checks to ensure specific abnormalities are highlighted to the internal team/s
- Ability to coach at an agent level & review performance on the end metrics – FCR, C-SAT, AHT
- Visual management - Team wise daily and MTD scores on Quality, CSAT, CCR to help in identifying gaps in the Process or Technology, and make recommendations to streamline and improve
- Partner effectively with training and supervising teams to update training materials and leading focus areas aimed at continuous Quality improvement
- Mentor and train junior team members
- Liaison with client(s) for proposing and adopting Quality improvement initiatives
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CS Quality Assurance Analyst
3 weeks ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...
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Data Quality Analyst
1 month ago
Cairo, Egypt PepsiCo Full timeData Quality AnalystBachelor degree or equivalent2+ years’ experience in enterprise wide data quality programsWorked with Data Quality management systems2+ years in business analysis, developing standards, processes, specifications and policiesProblem Solving & Analysis skills, including technical, political, cultural and implementation. Sound...
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Data Analyst
1 month ago
Cairo, Egypt nawy egypt Full timeManaging master data, including creation, updates, and deletion.Managing users and user roles.Provide quality assurance of imported data, working with quality assurance analysts if necessary.Commissioning and decommissioning of data sets.Processing confidential data and information according to guidelines.Helping develop reports and analyses.
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Analyst Performance Management
1 month ago
Cairo, Egypt TALABAT Full timeAs an Analyst Performance Management, you will be responsible for developing a strong understanding of our performance across all our activities, and to develop and implement a repeatable process for reporting and monitoring all the organization functions on how they assess and improve their performance by influencing decision-making through quality and...
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Quality Assurance Analyst
1 month ago
Cairo, Egypt Sary Egypt Full time- Number of processes documented and developed on quarterly basis- Number of quality certificate obtain annually- Number of changes and improvement to all communicated scripts with externally and internally- The renewal on quality certificate periodically- Number of checks made around care processes and standard on monthly basis- Timely reports overall care...
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Data Analyst
1 month ago
Cairo, Egypt Capgemini Full timeWe are looking for a Data Analyst with a proven experience in the Oil & Gas or Energy sector. The candidate will play a pivotal role in establishing and maintaining robust data governance practices, implementing effective data management strategies, and establish data-driven decision-making across the project.Qualifications:•Bachelor’s or...
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MENA ACES Business Analyst
1 month ago
Cairo, Egypt Amazon Full timeMENA ACES Business Analyst1+ years of Microsoft Office products and applications experienceWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysIn addition to having shop-floor affinity and experience in Industrial Engineering/Business Process Engineering,/Quality, Operations or Logistics, you are an active networker with:BI...
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Investor Relations Analyst
4 weeks ago
Cairo, Egypt Elite financial Consultancy House Full timeECH is an Egyptian joint stock company complying with the Egyptian Capital Market Law No. 95 of 1992 and the Financial Regulatory Authority, established at the end of 2018. ECH’s main goal is to provide financial services with the highest standards of ethics and quality steaming from our team proficiency and integrity. ECH is an equal employer and supports...
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Senior Business Analyst
2 weeks ago
Cairo, Egypt Giza Systems egypt Full timeIdentifying and analyzing business needs and translating them into technical solutions.The Senior Business Analyst will be responsible for gathering and documenting requirements, creating functional specifications, and working with cross-functional teams to ensure that the solutions meet business needs.Work with business stakeholders to identify and analyze...
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Data Analysis Quality Internship
1 month ago
Cairo, Egypt Prometeon Tyres Group egypt Full timeResponsibilities:Managing master data, including creation, updates, and deletion.Managing users and user roles.Provide quality assurance of imported data, working with quality assurance analysts if necessary.Commissioning and decommissioning of data sets.Processing confidential data and information according to guidelines.Helping develop reports and...
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Investor Relations Analyst
4 weeks ago
Cairo, Cairo, Egypt Elite financial Consultancy House Full timeECH is an Egyptian joint stock company complying with the Egyptian Capital Market Law No. 95 of 1992 and the Financial Regulatory Authority, established at the end of 2018. ECH's main goal is to provide financial services with the highest standards of ethics and quality steaming from our team proficiency and integrity. ECH is an equal employer and supports...
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Company Analyst
1 month ago
Cairo, Egypt Nestlé Full timeJoining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.As an Intercompany Analyst you will identify and resolve any discrepancies or issues in...
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Knowledge Management Associate Analyst
1 month ago
Cairo, Egypt pepsico egpyt Full timeResponsiblity:Managing master data, including creation, updates, and deletion.Managing users and user roles.Provide quality assurance of imported data, working with quality assurance analysts if necessary.Commissioning and decommissioning of data sets.Processing confidential data and information according to guidelines.Helping develop reports and...
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Contact Center Analyst
1 month ago
Cairo, Egypt Nestlé Full timeContact Center Analyst is the operational specialist capable of applying operational knowledge to drive initiatives & process improvements through continuous assessments and analysis to provide top-notch serviceA DAY IN THE LIFE …Execute accurately and timely daily operational activities below: Extract OR reports and operational analysis reports and...
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Data Analyst
5 days ago
Cairo, Egypt Project Growth Full timeData AnalystKey Responsibilities: Data Visualization and Reporting: Develop and maintain dashboards and reports in Metabase to visualize key business metrics clearly and effectively.SQL Queries: Utilize basic SQL skills to extract and manipulate data from various sources, ensuring accurate and timely information is available for reporting.Data Analysis:...
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Analyst Performance Management
1 month ago
Cairo, Egypt Talabat Full timeAnalyst Performance Management2 to 4 years of working experience in same/similar field.Comfortable working with Python for various data analytics and machine learning purposes.Excellent skills in SQL. Previous experience with Big Query is a plus.Hands-on experience working with Tableau. Knowledge of Excel and/or Looker is a good plus.Have good understanding...
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Quality Lab Analyst
1 month ago
Cairo, Egypt Givaudan egypt Full timeWe are seeking a Plumber to join our team! The selected individual will install and repair water supply lines and drainage systems.Responsibilities:Assemble and install plumbing systemsTroubleshoot and repair pipe and pipeline systemsReview blueprints and building codes to determine optimal work procedures Maintain and repair septic and commercial sewer...
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Presentation Design Associate Analyst
7 days ago
Cairo, Egypt PepsiCo Full timePresentation Design Associate AnalystResponsibilities Delivery of presentation design charter across function XProvide support in creating, designing and formatting electronic presentations for XXWork with supervisor to map out plan of presentation design translating data into clear, compelling, highly accurate and visually attractive presentations.Make...
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Regional Technology Specialist
2 days ago
Cairo, Egypt HEINEKEN Full timeAt ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values: Passion for consumers and customers Care for people and planet Enjoyment of life Courage to dream and pioneer Job purpose: This role is part of...
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Data Analytics and Reporting Specialist
3 weeks ago
Cairo, Egypt Nestle Middle East Full timeManaging users and user roles.Provide quality assurance of imported data, working with quality assurance analysts if necessary.Commissioning and decommissioning of data sets.Processing confidential data and information according to guidelines.Helping develop reports and analyses.Managing and designing the reporting environment, including data sources,...