Quality Assurance Specialist
1 month ago
- Monitor Agents calls and review emails for accuracy of information and call handling standards
- Ensure that Agents are delivering a high level of customer service using call driver analysis, repeat caller analysis and other data consolidation tools
- Verify that agents are providing accurate solutions to customers
- Record evaluations utilizing departmental quality monitoring forms
- Deliver coaching feedback to supervisors and/or agents on call and email performance
- Provide Supervisors and Managers with regular performance feedback on the agents
- Prepares and analyzes quality reports for Management review
- Perform root cause analysis and report to management
- Participate in development of reference documents to drive quality improvement
- Participates in the design of quality monitoring forms and quality standards
- Conducting Calibration sessions with supervisors and management
- Conducting counter audits to ensure Sage is calibrated
- Transcribing calls for management and/or legal
- Perform any other duties as assigned
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Quality Assurance Specialist
1 month ago
Cairo, Egypt Tyro Full timeJob DescriptionPreparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Making recommendations for improvement.Job RequirementsPrevious experience in quality assurance or a similar...
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Quality Assurance Team lead
1 month ago
Cairo, Egypt Majorel Egypt Full timeManage and report the quality Specialist's performance.Implementing quality assurance policies and procedures.Ensure that quality assurance standards are adequate.Oversee the implementation and ensure the efficiency of inspection and quality systemsConduct monthly One to One meetings to briefly inform the team about their performance and agree upon the...
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Quality Assurance Specialist
1 month ago
Cairo, Egypt Yodawy Egypt Full timePreparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Addressing and discussing issues and proposed solutions with superiors.Documenting quality assurance activities and creating...
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Quality Assurance Specialist
1 month ago
Cairo, Egypt EVA Pharma Cairo, Egypt Full timePreparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Addressing and discussing issues and proposed solutions with superiors.Documenting quality assurance activities and creating...
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Quality Assurance Specialist Internship
1 month ago
Cairo, Egypt JTI Egypt Full timeResponsibilty:Develop and execute test plans to ensure that all objectives are met.Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Identify and remedy defects within the production process.Recommend, implement, and monitor preventative and corrective actions to ensure that quality...
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Quality Assurance Specialist Call Center
1 month ago
Cairo, Egypt fawry egypt Full timeResponsibilty:Preparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Addressing and discussing issues and proposed solutions with superiors.Documenting quality assurance activities...
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Quality Assurance Executive
1 month ago
Cairo, Egypt cairo governorate egypt Full timeResponsiblity:Preparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Addressing and discussing issues and proposed solutions with superiors.Documenting quality assurance activities...
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Quality Assurance Specialist
1 month ago
Cairo, Egypt Amoun Pharmaceutical Full timeJob DescriptionOversees and provides guidance to the implementation of G M P principles in ware house & production departmentsMonitor the process of dispensing of raw materials by checking the cleaning of the weighing booth, cleaning of the balances & their calibrationVerifying the correctness of the dispensed materials against the issued production order &...
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Quality Assurance Team lead
1 month ago
Cairo, Egypt majorel egypt Full timeimplementing quality assurance policies and procedures.Ensure that quality assurance standards are adequate.Oversee the implementation and ensure the efficiency of inspection and quality systemsConduct monthly One to One meetings to briefly inform the team about their performance and agree upon the action plans.Track quality assurance metrics,Responsible for...
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CS Quality Assurance Analyst
3 weeks ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...
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Quality Assurance Manager
1 month ago
Cairo, Egypt IGT Solutions egypt Full timeQuality Assurance Program Development: Design and implement a comprehensive quality assurance program aligned with industry standards and client requirements.Establish key performance indicators (KPIs) and quality metrics to measure and evaluate operational performance. Process Evaluation and Improvement:Conduct regular audits and assessments of operational...
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Quality Assurance Team lead
1 month ago
Cairo, Egypt Majorel Egypt Mea Full timeResponsibilities:Preparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Addressing and discussing issues and proposed solutions with superiors.Documenting quality assurance...
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Quality Assurance Engineer
1 month ago
Cairo, Egypt Beko Cairo, Egypt Full timeConduct Supplier quality management.Enter / Manage data of inspection result to / with SAP.Create Inspection report, write and review 8D reports.Collect data and execute/conduct various analytical/statistical analysis and interpretation as part of process improvements and day-to-day support. Develop, interpret and/or implement standard and non-standard...
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Cairo, Egypt amazon egypt Full timePreparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Addressing and discussing issues and proposed solutions with superiors.Documenting quality assurance activities and creating...
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Quality Assurance Project Manager
1 month ago
Cairo, Egypt Sandoz Egypt Full timeBachelor's degree or PhD in Life Sciences, Pharmacy or Medicines.Demonstrated experience of success leading an organization or project of high impactFluency in English (oral and written); knowledge of other languages spoken in the respective region is a plus8 to12 years of Quality Assurance experience and involvement in regulated activities; broad...
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Digital Product Quality Assurance Associate
4 weeks ago
Cairo, Egypt Project Growth Full timeDigital Product Quality Assurance AssociatePrior experience with manual testing in a DTC / eCommerce environment.Familiarity with testing methodologies, tools, and best practices for digital products.Fluent English - written and spoken.Excellent attention to detail, communication, and collaboration skills.Strong problem-solving skills and an analytical...
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Quality Specialist
1 week ago
Cairo, Egypt Henkel Egypt Full timeSkills: PowerBuilder, Oracle PL/SQL, Visual C++, Basics of EDI and EDI data sets/mappingBasics of Warehousing concepts, Manufacturing domainExperience in Migration and toolset upgrade projects is critical, 8-10 years of experienceKnowledge on Manufacturing Process is an added advantage. Good Exposure to ITIL process. Flexibility to work in...
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Cairo, Egypt Amazon Egypt Mea Full timeLead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre:· Support safety programs and compliance to ensure a safe work environment for all associates· Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance...
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Cairo, Egypt Valeo Egypt Full timeManage the quality in project for SYS/SW Scope:Define SYS/SW Quality Targets of the project. Plan SYS/SW QA activities in collaboration with the SYS & SW Project Management and Project Quality Lead to reach the Quality targets of the project. Monitor the progress of Quality activities.Perform the SYS/SW Milestone Quality Audits (CheckPoints)Identify Quality...
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Quality Assurance Section Head
1 month ago
Cairo, Egypt Minapharm Pharmaceuticals Full timeManage all quality assurance compliance activities including but not limited to GMP and pharmaceutical quality system compliance, gap analysis, internal audits, supplier audits, quality risk management and GMP training. Duties and responsibilities: Prepare, update and train people on procedures relevant to pharmaceutical quality system compliance, gap...