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Quality Assurance Specialist Call Center
3 months ago
- Preparing and implementing quality assurance policies and procedures.
- Performing routine inspections and quality tests.
- Identifying and resolving workflow and production issues.
- Ensuring that standards and safety regulations are observed.
- Addressing and discussing issues and proposed solutions with superiors.
- Documenting quality assurance activities and creating audit reports.
- Making recommendations for improvement.
- Creating training materials and operating manuals.
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Quality call Consultant
1 month ago
Cairo, Egypt mashreqbank psc Full timeTo monitor calls and evaluate performance of PBAs with regards to the quality of their service according to mashreq quality procedures & parametersTo assess in setting call quality standards and call quality parameters and PBA scoring sheet.To evaluate overall “ service quality” of calls for the call center and make necessary recommendations to...
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Call Center
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full timeHandling clients over the phoneGraduates, both genders flexible with rotation shifts for males Military status exempted is a must.Raya Contact Center The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
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Call Center Trainer
2 weeks ago
Cairo, Cairo, Egypt Upgrade Full timeAbout us:We are a growing agency dedicated to assisting businesses from various industries in their expansion efforts. Our team comprises driven individuals who are committed to achieving results swiftly and enjoy what they do.At the moment, we are in search of a highly motivated and experienced call center trainer to join our team at UPGRADE. As the call...
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CS Quality Assurance Analyst
2 months ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...
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CS Quality Assurance Analyst
4 weeks ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...
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Call Center Trainer
1 month ago
Cairo, Egypt Upgrade Full timeAbout us:We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it.We are currently seeking a highly motivated and experienced call center trainer to join UPGRADE. As the call center training specialist you will play a...
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Call Center Trainer
4 weeks ago
Cairo, Egypt Upgrade Full timeAbout us:We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it.We are currently seeking a highly motivated and experienced call center trainer to join UPGRADE. As the call center training specialist you will play a...
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Call Center Agent
3 months ago
Cairo, Egypt nacita egypt Full timeResponsibilty:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...
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Call Center Agent
2 weeks ago
Cairo, Cairo, Egypt nacita egypt Full timeResponsibilty:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...
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Call Center Agent خدمة عملاء بالعربي
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full timeCall Center Agent خدمة عملاء بالعربي Good & Very good English Fresh graduate Able to work on rotational sifts (24/7) for males. Military status (defined for males) University degreeRaya Contact CenterThe leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering...
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Quality Assurance Specialist
3 months ago
Cairo, Egypt Tyro Full timeJob DescriptionPreparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Making recommendations for improvement.Job RequirementsPrevious experience in quality assurance or a similar...
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Quality Assurance Team lead
3 months ago
Cairo, Egypt Majorel Egypt Full timeManage and report the quality Specialist's performance.Implementing quality assurance policies and procedures.Ensure that quality assurance standards are adequate.Oversee the implementation and ensure the efficiency of inspection and quality systemsConduct monthly One to One meetings to briefly inform the team about their performance and agree upon the...
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Quality Assurance Team lead
4 weeks ago
Cairo, Egypt Majorel Egypt Full timeManage and report the quality Specialist's performance.Implementing quality assurance policies and procedures.Ensure that quality assurance standards are adequate.Oversee the implementation and ensure the efficiency of inspection and quality systemsConduct monthly One to One meetings to briefly inform the team about their performance and agree upon the...
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Quality Assurance Specialist
3 months ago
Cairo, Egypt Yodawy Egypt Full timePreparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Addressing and discussing issues and proposed solutions with superiors.Documenting quality assurance activities and creating...
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Quality Assurance Specialist
3 months ago
Cairo, Egypt EVA Pharma Cairo, Egypt Full timePreparing and implementing quality assurance policies and procedures.Performing routine inspections and quality tests.Identifying and resolving workflow and production issues.Ensuring that standards and safety regulations are observed.Addressing and discussing issues and proposed solutions with superiors.Documenting quality assurance activities and creating...
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Call Center Team Leader
2 weeks ago
Cairo, Cairo, Egypt Mahgoub Group Full timeJob DescriptionWork closely with the team, motivating and coaching themHosting 1-2-1's and team meetingsSubmit regular reports also seek new ideas and strategies to improve the performance.Reporting to the Call Center ManagerManage day-to-day line activities, priorities and make assessments within existing processes and procedures towards achieving...
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Quality Assurance Specialist
3 months ago
Cairo, Egypt Future Group Egypt Full timeMonitor Agents calls and review emails for accuracy of information and call handling standardsEnsure that Agents are delivering a high level of customer service using call driver analysis, repeat caller analysis and other data consolidation toolsVerify that agents are providing accurate solutions to customersRecord evaluations utilizing departmental quality...
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Call Center Agent
4 weeks ago
Cairo, Egypt Nestle Operational Services Worldwide SA Full time**Call Center Agent** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to...
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Call Center Team Leader
1 month ago
Cairo, Egypt Mahgoub Group Full timeJob DescriptionWork closely with the team, motivating and coaching themHosting 1-2-1’s and team meetingsSubmit regular reports also seek new ideas and strategies to improve the performance.Reporting to the Call Center ManagerManage day-to-day line activities, priorities and make assessments within existing processes and procedures towards achieving...
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Call Center Team Leader
4 weeks ago
Cairo, Egypt Mahgoub Group Full timeJob DescriptionWork closely with the team, motivating and coaching themHosting 1-2-1’s and team meetingsSubmit regular reports also seek new ideas and strategies to improve the performance.Reporting to the Call Center ManagerManage day-to-day line activities, priorities and make assessments within existing processes and procedures towards achieving...