![Mahgoub Group](https://media.trabajo.org/img/noimg.jpg)
Call Center Team Leader
4 weeks ago
- Work closely with the team, motivating and coaching them
- Hosting 1-2-1’s and team meetings
- Submit regular reports also seek new ideas and strategies to improve the performance.
- Reporting to the Call Center Manager
- Manage day-to-day line activities, priorities and make assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and targets are achieved
- Support the Call Center Manager to highlight operational risks and areas for improvement
- Lead and inspire a team of agents to deliver excellent levels of individual/team performance and customer satisfaction
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Monitor calls to ensure that procedures and quality standards are strictly adhered.
- Schedule and organize shift patterns for other team members to ensure that customers are never left unattended.
- Conduct NPS calls.
- Team management experience
- Coaching and communication skills
- Minimum of 3 to 5 years’ experience within a contact center environment as a Team Manager
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
-
Call Center Team Leader
2 weeks ago
Cairo, Cairo, Egypt Mahgoub Group Full timeJob DescriptionWork closely with the team, motivating and coaching themHosting 1-2-1's and team meetingsSubmit regular reports also seek new ideas and strategies to improve the performance.Reporting to the Call Center ManagerManage day-to-day line activities, priorities and make assessments within existing processes and procedures towards achieving...
-
Team Leader
2 weeks ago
Cairo, Cairo, Egypt Careem Full timeResponsibilities: some of the general duties and responsibilities that make up the job description of most of them are shown in the example below: - Be in charge of running and managing the call center daily - Set targets for all other call center agents to meet up with - Schedule and organize shift patterns for other team members to ensure that customers...
-
Call Center
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full timeHandling clients over the phoneGraduates, both genders flexible with rotation shifts for males Military status exempted is a must.Raya Contact Center The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
-
Team Leader
2 weeks ago
Cairo, Cairo, Egypt Flyin Full timeCreate an inspiring team environment with an open communication culture.Set clear team goals.Delegate tasks and set deadlines.Oversee day-to-day operation.Monitor team performance and report on metrics.Motivate team members.Discover training needs and provide coaching.Listen to team members' feedback and resolve any issues or conflicts.Recognize high...
-
Call Center Agent خدمة عملاء بالعربي
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full timeCall Center Agent خدمة عملاء بالعربي Good & Very good English Fresh graduate Able to work on rotational sifts (24/7) for males. Military status (defined for males) University degreeRaya Contact CenterThe leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering...
-
Call Center Trainer
2 weeks ago
Cairo, Cairo, Egypt Upgrade Full timeAbout us:We are a growing agency dedicated to assisting businesses from various industries in their expansion efforts. Our team comprises driven individuals who are committed to achieving results swiftly and enjoy what they do.At the moment, we are in search of a highly motivated and experienced call center trainer to join our team at UPGRADE. As the call...
-
Call Center Advisor
2 months ago
Cairo, Egypt Sutherland Egypt Full timeResponsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...
-
Call Center Trainer
4 weeks ago
Cairo, Egypt Upgrade Full timeAbout us:We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it.We are currently seeking a highly motivated and experienced call center trainer to join UPGRADE. As the call center training specialist you will play a...
-
Call Center Agent
3 months ago
Cairo, Egypt nacita egypt Full timeResponsibilty:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...
-
Call Center Agent
2 weeks ago
Cairo, Cairo, Egypt nacita egypt Full timeResponsibilty:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...
-
Call Center Representative
2 months ago
Cairo, Egypt Orange Business Services Egypt Full timeResponsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...
-
Quality call Consultant
2 months ago
Cairo, Egypt mashreqbank psc Full timeTo monitor calls and evaluate performance of PBAs with regards to the quality of their service according to mashreq quality procedures & parametersTo assess in setting call quality standards and call quality parameters and PBA scoring sheet.To evaluate overall “ service quality” of calls for the call center and make necessary recommendations to...
-
Call Center Manager
2 months ago
Cairo, Egypt Upgrade Full timeAbout us: We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it. We are seeking an experienced and dedicated Call Center Manager to join our team. The Call Center Manager will be responsible for...
-
Call center agent
3 months ago
Cairo, Egypt MAJID AL FUTTAIM Egypt Full timeDeveloping objectives for the daily activities of the call center.Conduct effective resource planning to increase productivity through excellent management of people and available technologies.Collect and analyze call center statistics such as sales rates, costs, customer service metrics...etc.Monitor and take responsibility for budgeting and tracking...
-
Team Leader
3 weeks ago
Cairo, Egypt IGT Solutions egypt Full timeTeam coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism playersLead team(s) of up to 25 Contact Center representatives including SupervisorsEnsuring that the project assigned to you is functioning as per client expectations, meeting SLAsCoaching a group of agents and...
-
Customer Service Team Leader
4 weeks ago
Cairo, Egypt Xceed Full timeJob DescriptionYour Role Will Be:Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelinesConduct periodic shift briefings for agents to maintain existing performance standards or address any changes in process flows or client needsEnsure agents adhere to schedules and...
-
call center english account
2 months ago
Cairo, Egypt Teleperformance Egypt Full timeAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...
-
Call Center Agent
2 weeks ago
Cairo, Cairo, Egypt IDP Education Ltd Full timeProviding outstanding and exceptional customer service.Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.Maintain documentation of customer enquiries and responses for future reference.Completing accurate reporting and data entryProvide ad-hoc administration supportWHAT WE'RE LOOKING FORBe a customer...
-
Call Center Agent
4 weeks ago
Cairo, Egypt IDP Education Ltd Full timeProviding outstanding and exceptional customer service.Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.Maintain documentation of customer enquiries and responses for future reference.Completing accurate reporting and data entryProvide ad-hoc administration supportWHAT WE'RE LOOKING FORBe a customer...
-
Call Center Agent
4 weeks ago
Cairo, Egypt AMAN egypt Full timeResponsibilities:• Manage large amounts of inbound and outbound calls in a timely manner• Follow communication "scripts" when handling different topics• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives• Seize opportunities to upsell products when they arise• Build...