عمليات بحث ذات صلة

● Monitors contacts to observe adherence to quality requirements and ExtraTik policies and procedures● Commit to the monitoring target● Enhances the coaching process by using the recommended standards by sharingthe feedback based on monitoring● Executes number of observations and feedback required per agent according toExtraTik standards● Provides...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

Line of ServiceIndustry/SectorSpecialismManagement LevelSenior ManagerJob Description & SummaryAt PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.In project...

We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever The ideal candidate will be responsible for overseeing the quality coaching processes, developing team members, managing client relationships, and ensuring exceptional service delivery standards are met. This role requires strong...

Role Overview We are seeking an experienced and motivated Quality Engineer to join our fast-moving consumer goods (FMCG) team. The successful candidate will ensure product quality and regulatory compliance across production, from raw materials through finished goods. This role requires strong technical knowledge of quality systems, excellent...

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel,...

  About the Job   We’re changing the way people think about customer service, and we need your help!   We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.   As Quality...

Job Title: Quality Lead Key Responsibilities Develop, implement, and manage quality assurance frameworks across customer care operations (voice and non-voice).Monitor and evaluate customer interactions to ensure compliance with service standards, policies, and regulatory requirements.Analyze quality performance data and generate reports with actionable...

Descriptionmylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale...

1-Team Leadership & Performance Management Lead, coach, and develop a team of Quality Analysts (QAs). Conduct regular performance reviews, one-on-ones, and development plans. Ensure workload distribution and adequate coverage across shifts/accounts. Drive engagement, accountability, and a high-performance culture within the QA team. 2. Quality Monitoring &...

About Us Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation. Job Summary Job Summary: We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever The ideal candidate will be responsible for overseeing the quality coaching processes,...

Job Description:1. Quality Management & LeadershipDefine and implement Enterprise Quality StrategyEstablish Quality Governance FrameworkLead QA/Test teams (functional, automation, performance, UAT)Define and monitor Quality KPIs and SLAsDrive continuous improvement initiativesManage quality risks and issue escalationConduct quality audits and process...

  About the Job   The Training and Quality Assurance Lead will be responsible for overseeing training initiatives by providing support and supervision, and ensuring production objectives and performance standards are met in accordance with IntouchCX and customer metrics. The ideal candidate will serve an active role in content creation for training...

Purpose of the job Responsible for participating in testing various applications, systems, and products developed with different technologies, developing test scenarios and test cases, executing test cases and reporting bugs, and verifying that the system is built as per the requirements. Also, responsible of coaching new and junior team members and...

About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year...

Role Overview We are seeking an experienced and motivated Quality Engineer to join our fast-moving consumer goods (FMCG) team. The successful candidate will ensure product quality and regulatory compliance across production, from raw materials through finished goods. This role requires strong technical knowledge of quality systems, excellent...

Quality and Project Management Manager: Role Overview As a Quality and Project Management Manager, you will spearhead our quality-improvement initiatives and oversee successful project delivery. You will design, implement, and enhance QA processes and project-management methodologies to ensure client satisfaction and business growth. This dual-role...

Review and understand application requirements, and stories. Report gaps and issues in the requirements\ stories to the product owner. Contribute to the development of the testing plan according to project\ product vision and the delivery model. Develop the test cases for the functional and nonfunctional test cases. Define the scope of Smoke,...

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader,...