Call Center Specialist

4 days ago

El Maadi El Gadida Cairo, Egypt ETISALAT BUSINESS CONNECTION Full time 20,000 - 30,000 per year

Company Description

ETISALAT BUSINESS CONNECTION specializes in providing businesses with innovative and reliable communication and technology solutions. Our services include Business Edge Internet Pro, GSM solutions, Plug and Play devices, Office 365 licenses, CCTV cameras, SMS marketing, DGTX VAT, and online marketing solutions. We deliver tailored solutions to meet business needs and help drive growth with cutting-edge technology. Our mission is to enhance connectivity and improve operational efficiency for clients.

Role Description

This is a full-time, on-site Call Center Specialist role based in El Maadi El Gadida. The Call Center Specialist will manage inbound and outbound calls while providing exceptional customer support and service. Responsibilities include addressing customer inquiries, resolving complaints promptly, escalating issues when necessary, maintaining up-to-date knowledge of company products and services, and ensuring a positive customer experience. Additionally, maintaining accurate customer records and collaborating with team members to improve support operations are key aspects of this role.

Qualifications

  • Strong skills in Customer Support, Customer Service, and Contact Centers
  • Effective Communication skills (both verbal and written)
  • Proficiency in Computer Literacy
  • Problem-solving skills and the ability to handle customer complaints effectively
  • Ability to work collaboratively in a fast-paced on-site environment
  • Prior experience in a call center or customer-facing role is a plus
  • Bachelor's degree or equivalent work experience in a relevant field

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