Call Center Specialist

3 days ago

Qesm El Maadi Cairo, Egypt COB Solution Full time 20,000 - 40,000 per year

Company Description

COB Solution is dedicated to empowering medical providers by streamlining operations, optimizing workflows, and implementing innovative solutions. Their focus on enhancing patient care and supporting business growth makes them a key partner in the healthcare sector. By fostering efficient systems, COB Solution enables providers to deliver superior care while achieving operational excellence. Join a company committed to making a meaningful impact in the healthcare industry.

Role Description

This is a full-time on-site role for a Call Center Specialist, located in Qesm El Maadi. The Call Center Specialist will handle incoming customer inquiries and support requests efficiently and professionally. Responsibilities include providing exceptional customer service, addressing client concerns, managing customer interactions via various channels, and ensuring customer satisfaction. Additional tasks may involve providing solutions to queries and collaborating with team members to enhance the overall customer support experience.

Qualifications

  • Proficiency in Customer Service, Customer Support, and handling Contact Centers
  • Strong Communication skills to effectively interact with customers and the team
  • Basic to intermediate Computer Literacy abilities, including familiarity with CRM tools
  • Exceptional problem-solving and interpersonal skills
  • Ability to work efficiently in an on-site collaborative environment
  • Previous experience in a related role is an advantage
  • High school diploma or equivalent; additional certifications in customer service are a plus

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