Call Center Specialist

2 days ago

Cairo, Cairo, Egypt Groovy Aesthetic clinics Full time 12,000 - 18,000 per year

Company Description

Groovy Aesthetic Clinics is dedicated to enhancing overall well-being, both inside and out. Offering a range of medical-grade spa services, the clinic provides cutting-edge treatments for the whole body, including dermal fillers, laser procedures, nutrition consultation, spa services, and a modern gym. With an emphasis on professionalism and medical standards, every service is supervised by experienced doctors and medical professionals to ensure safety and efficacy. Groovy strives to create a relaxing and comfortable atmosphere, where clients can enhance their confidence and embrace self-love.

Role Description

This is a full-time, on-site role for a Call Center Specialist located in Cairo, Egypt. The Call Center Specialist will be responsible for providing exceptional customer support by assisting clients, addressing inquiries, and scheduling appointments. The role also involves managing communication channels, handling customer service tasks efficiently, and collaborating with team members to ensure client satisfaction. The ideal candidate will maintain professionalism and a customer-focused approach at all times.

Qualifications

  • Strong Customer Support and Customer Service skills, with a focus on client satisfaction
  • Proficiency in Communication, including verbal and written skills, and the ability to address client needs effectively
  • Experience in Contact Centers or similar customer-focused roles
  • Demonstrated Computer Literacy, including familiarity with relevant software and tools
  • Ability to work in a fast-paced, team-oriented environment
  • Problem-solving and conflict-resolution skills
  • Previous experience in the healthcare or wellness industry is an advantage
  • Fluency in both English and Arabic is preferred

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