Call Center Specialist

5 days ago


New Cairo, Cairo, Egypt Mohamed & Ramy Full time 12,000 - 18,000 per year

Company Description

Mohamed & Ramy is a luxury grooming and lifestyle brand with more than 10 branches across Cairo and Giza. Since 2016, our brand has been dedicated to providing high-quality services with a strong commitment to elegance, hospitality, and customer satisfaction. With continuous growth and expansion, we remain focused on delivering exceptional experiences that reflect our legacy of excellence.

Role Description

We are seeking a dedicated On-site Call Center Representative to join our team in New Cairo.

The Call Center Representative will handle customer inquiries, schedule appointments, confirm bookings, and ensure customer satisfaction by managing concerns efficiently and professionally.

Daily responsibilities include answering calls, assisting clients with service information, updating appointment schedules, and maintaining accurate records in line with Mohamed & Ramy's standards of quality and professionalism.

Qualifications

Strong customer service and problem-solving skills

Excellent interpersonal and communication skills

Previous experience in customer service or call center roles is preferred

Proficiency in computer literacy, including managing appointments and basic data entry

Ability to work under pressure while maintaining a positive and professional attitude



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