Call Center Representative

4 days ago


New Cairo, Cairo, Egypt telecommunicationn Full time 15,000 - 25,000 per year

Company Description

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Role Description

This is a full-time, on-site role for a Call Center Representative located in New Cairo. The Call Center Representative will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure a high level of customer satisfaction. The role also involves documenting customer interactions accurately, providing appropriate solutions in a timely manner, and escalating complex issues to the relevant departments. Representatives are expected to maintain professional communication at all times and contribute to a customer-focused environment.

Qualifications

  • Strong Customer Service Representatives and Customer Support skills
  • Ability to ensure high levels of Customer Satisfaction
  • Excellent Interpersonal Skills to build rapport with customers
  • Proficiency in Computer Literacy and familiarity with call center software
  • Effective verbal and written communication skills
  • Problem-solving and time-management abilities
  • High school diploma or equivalent; additional qualifications are a plus
  • Previous experience in a call center or customer service role is advantageous


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