Call Center Agent

4 days ago

New Cairo, Cairo, Egypt Teleperformance, Careers Full time 60,000 - 120,000 per year

Company Description

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Role Description

This is a full-time on-site role for a Call Center Agent located in New Cairo. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, and ensuring customer satisfaction. Day-to-day tasks will include answering incoming calls, addressing customer concerns, resolving issues, and maintaining accurate records of customer interactions. The role requires strong interpersonal skills and effective communication to provide an exceptional customer experience.

Qualifications

  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Interpersonal Skills
  • Computer Literacy
  • Excellent verbal and written communication skills
  • Ability to work well in a team and independently
  • Previous experience in a call center or similar customer-focused role is a plus
  • High school diploma or equivalent

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