Call Center Representative

4 days ago

Qesm El Maadi Cairo, Egypt COB Solution Full time 3,000,000 - 10,500,000 per year

Company Description

COB Solution empowers medical providers by streamlining operations, optimizing workflows, and offering innovative solutions to enhance patient care. The organization is dedicated to driving improvements in healthcare services while supporting providers in achieving sustainable growth. With a commitment to efficiency and excellence, COB Solution plays a significant role in transforming healthcare systems. Its expertise in delivering effective solutions bolsters both provider performance and patient outcomes.

Role Description

This is a full-time, on-site role for a Call Center Representative, located in Qesm El Maadi. The Call Center Representative will handle day-to-day interactions with customers to address inquiries, provide support, and ensure satisfaction. Responsibilities include managing customer communications via phone or digital channels, resolving issues effectively, maintaining accurate records of interactions, and utilizing company systems to address customer needs efficiently. The role requires adherence to organizational standards and fostering a positive customer experience.

Qualifications

  • Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
  • Excellent Interpersonal Skills for effective communication and problem-solving
  • Proficiency in Computer Literacy for navigating and managing call center tools and systems
  • Ability to handle high-pressure situations and maintain professionalism
  • Fluency in relevant languages and strong verbal and written communication skills
  • Previous experience in a similar role is an asset, though not mandatory

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