Call Center Specialist

4 days ago

Qesm Heliopolis Cairo, Egypt Derma Club Clinics Full time 60,000 - 120,000 per year

Role Description

This is a full-time on-site role for a Call Center Specialist located in Qesm Heliopolis. The Call Center Specialist will handle incoming and outgoing calls, assist customers with inquiries, resolve issues, and ensure a high level of customer satisfaction. They will also update and manage customer records in the system and collaborate with team members to enhance the customer experience.

Qualifications

  • Proficiency in Customer Support, Customer Service, and working within Contact Centers
  • Strong Communication skills with the ability to interact effectively with customers and colleagues
  • Basic to advanced Computer Literacy, including familiarity with call center software and data entry
  • Excellent problem-solving skills and a focus on delivering a positive customer experience
  • Flexibility, teamwork, and ability to adapt to a fast-paced environment
  • Previous experience in a similar role or the healthcare industry is a plus
  • High school diploma or equivalent; additional certifications in customer service are an advantage

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