Call Center Manager
3 days ago
Company Description
KAFU Travel, based in the United Arab Emirates, specializes in providing exceptional travel experiences through Fixed Departure (FD) and Fully Independent Traveler (FIT) packages. Serving Emirati, Arab, and European residents, we ensure personalized and memorable journeys for every client. With extensive knowledge of global destinations and a commitment to excellence, our expert team tailors perfect travel experiences for group adventures or customized solo trips. Services include FD Packages, FIT Packages, Group Travel, and Personalized Itineraries.
Role Description
This is a full-time on-site role for a Call Center Manager based in Heliopolis. The Call Center Manager will oversee the daily operations of the call center, ensuring high levels of customer satisfaction, and managing a team of call center agents. The role includes monitoring call center performance, analyzing data to enhance processes, and developing training programs to improve agent skills and customer interactions.
Qualifications
- Customer Satisfaction and Communication skills
- Experience in Contact Center Management and Team Management skills
- Strong Analytical skills
- Excellent leadership and organizational skills
- Bachelor's degree in Business Administration, Management, or related field
- Previous experience in the travel industry is a plus
- Proficiency in relevant CRM software and call center technology
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